In this episode of The RepuGen Podcast, we explore practical, proven strategies healthcare providers can use to improve patient satisfaction at every touchpoint.

From communication and follow-ups to service recovery and feedback loops, small changes can lead to meaningful improvements in how patients experience your care.

Tune in to learn how patient satisfaction directly impacts trust, retention, and long-term practice growth.

In this episode of The RepuGen Podcast, we guide doctors through the process of identifying and reporting objectionable online reviews.

From fake reviews and personal attacks to content that violates platform policies, knowing when and how to take action is critical for protecting your reputation.

Learn the right steps to report reviews responsibly, stay compliant with patient privacy regulations, and maintain trust with both current and prospective patients.

In this episode of The RepuGen Podcast, we explore how effective service recovery can turn unhappy moments into long-term patient loyalty and measurable revenue growth. Mistakes and service gaps happen, what sets successful healthcare practices apart is how they respond.

Learn how timely follow-ups, empathetic communication, and structured recovery processes can rebuild trust, improve patient retention, and protect your practice’s reputation.

In this episode of The RepuGen Podcast, we break down how healthcare providers can handle negative Google reviews the right way.

From responding with professionalism to using feedback as an opportunity for improvement, we’ll guide you through the steps to protect your online reputation while building patient trust.

Learn how to turn criticism into constructive insight, and use it to show potential patients your commitment to exceptional care.

In this episode of The RepuGen Podcast, we explore ten simple yet effective ways to transform your waiting room into a welcoming, stress-free space that patients appreciate.

From the right lighting and layout to thoughtful touches like refreshments and digital check-ins, these small details can make a big difference in patient satisfaction.

Tune in to discover how improving your waiting room experience can boost patient comfort, trust, and loyalty, before the appointment even begins.

In this episode of The RepuGen Podcast, we explore how artificial intelligence (AI) is reshaping patient satisfaction and helping healthcare practices grow smarter.

From automating review responses to analysing real-time feedback and identifying improvement areas, AI tools are transforming how providers understand and engage with patients.

Discover how to use AI to deliver better experiences, increase patient loyalty, and make data-driven decisions that fuel your practice’s success.

In this special episode of The RepuGen Podcast, we sit down with Debra Spindel, who helped MemorialCare achieve an outstanding 4.8-star patient experience.

Debra shares how her team uses RepuGen’s patient feedback and reputation management tools to build stronger relationships, resolve concerns faster, and continuously improve patient satisfaction.

Tune in for an inspiring discussion on how one of the leading healthcare systems in California turned patient feedback into a foundation for growth, loyalty, and long-term success.

In this episode of The RepuGen Podcast, we share ten polite and effective ways to ask satisfied patients for reviews, without sounding pushy.

Patient feedback is one of the most powerful tools for building credibility, attracting new patients, and strengthening your online reputation.

Learn when and how to ask for reviews, what language to use, and how to make the process easy and natural for your patients.

In this episode of The RepuGen Podcast, we uncover smart strategies to get more authentic patient reviews and handle negative feedback effectively.

Learn how to encourage satisfied patients to share their experiences, manage criticism constructively, and turn every review - positive or negative - into an opportunity for growth.

Discover how proactive reputation management can boost patient trust, strengthen loyalty, and help your healthcare practice stand out online.

In this episode of The RepuGen Podcast, we discuss six key strategies ENT specialists can use to strengthen their online reputation.

From managing patient reviews to improving your online presence, we’ll cover the essential tactics that can enhance your credibility and attract more patients to your practice.

Tune in to learn actionable tips to boost your online reputation and grow your ENT practice with confidence.