In this episode of The Restoration Success Show, we sit down with Leighton Healy, CEO of KnowHow, to break down one of the biggest challenges facing restoration companies today:

👉 How do you scale operations, train staff faster, and maintain consistency — without burning out leadership or losing quality?

Leighton has led teams from 25 to over 5,000 service professionals and shares real-world insights on:

Why most restoration companies struggle to scale profitably

How poor internal communication leads to bad customer reviews

The hidden cost of slow onboarding and high technician turnover

How AI-powered training tools are replacing outdated ops binders

Why multilingual, mobile-first training is now a competitive advantage

How better operations unlock stronger sales, marketing, and retention

With over 65% of new restoration workers entering the industry without prior experience, this conversation dives deep into how modern restoration businesses can:

✔ Reduce turnover

✔ Accelerate onboarding from months to days

✔ Improve technician confidence and job satisfaction

✔ Deliver consistent results across teams, languages, and locations

Whether you’re a restoration company owner, operator, project manager, or ops leader, this episode is packed with practical insights you can apply immediately.

🔗 Learn More About KnowHow

🌐 Website: https://www.tryknowhow.com

🔔 Subscribe for more marketing strategies that will help you scale your business!

💬 Drop a comment below—how are you using reviews to grow your business?

Follow Restoration Marketing Group:

Website: https://the-rmg.com/

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Facebook: / restorationmarketingnow

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https://the-rmg.com/testimonials/

Grab your FREE WORKBOOK HERE https://drive.google.com/file/d/1SRd6rc58nmuIX_-NK33zp-3ZrB7h3ux-/view?usp=drive_link

Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/

WORK WITH US - book a discovery call here https://the-rmg.com/schedule

For Podcast inquiries, email [email protected]

On this episode of the Restoration Success Show, Philip Rosebrook (Business Mentors) breaks down the #1 trait separating winning restoration companies from the rest (hint: it’s leadership), how to stop running reactively, and what to do when claims are down and costs are up. We dig into EOS, DISC/Kolbe, cash-flow/collections that actually get you paid, TPAs (pros/cons), and why private equity values digital leads so highly.

You’ll learn:

The leadership habits that drive growth (and how to build them)

How to move from reactive chaos to a 90-day execution rhythm

Profit protection: budgeting jobs, finishing fast, and billing in 24–48 hours

TPAs vs. non-TPA lanes—and picking a lane you can win

Why PE pays a premium for SEO/direct leads (and how to leverage that)

Vertical/referral playbooks for plumbers, property managers, schools, healthcare & more

✨ If you’re a restoration contractor, small business leader, or marketing pro, this video is for you. You’ll laugh, you’ll learn, and you might even rethink how you handle chaos inside your company.

👉 Don’t miss the next episode — subscribe to the Restoration Success Show for more insights, strategies, and behind-the-scenes fun from RMG.

📌 Free Workbook: https://drive.google.com/file/d/1Zws0qOArJisB0iGvXZsDgzClNE8k_qza/view?usp=drive_link

Subscribe for more insights on restoration marketing, growth strategies, and industry trends.

Follow Restoration Marketing Group:

Website: https://the-rmg.com/

YouTube: https://www.youtube.com/@restorationmarketinggroup6264

Facebook: https://www.facebook.com/restorationmarketingnow/

Instagram: https://www.instagram.com/restoration_marketing_group/

LinkedIn: www.linkedin.com/company/restoration-marketing-group

TikTok: https://www.tiktok.com/@restorationmarketing1?is_from_webapp=1&sender_device=pc

Hear from our clients:

https://the-rmg.com/testimonials/

Grab your FREE CHECKLIST HERE https://go.the-rmg.com/checklist

Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/

WORK WITH US - book a discovery call here https://the-rmg.com/schedule

For Podcast inquiries, email [email protected]

#RestorationBusiness #WaterDamageRestoration #RestorationMarketing #RestorationSuccessShow #FireDamage #MoldRemediation #HomeServicesBusiness #SmallBusinessGrowth #Franchising #Entrepreneurship

Ever wondered how a restoration marketing CEO would react to outrageous scenarios? In this episode of What Would Jamie Do?, we flipped the script and put Jamie Randall, founder of Restoration Marketing Group (RMG), in the hot seat for a rapid-fire Q&A.

Hosted by Rihanna Johnson and Sammy, this conversation is equal parts business leadership, team culture, and laugh-out-loud chaos. From bailing out employees at 2 AM to accidentally deleting SOPs before maternity leave, Jamie shares his hilarious (and surprisingly practical) takes on situations every small business owner, leader, or marketing manager could learn from.

💡 What you’ll learn in this episode:

• How strong leaders set boundaries (even at 2 AM)
• Why SOP backups and recovery plans are non-negotiable
• The fine line between creative marketing and operational headaches
• How to keep culture fun while protecting your business
• Why transparency in payroll and perks matters more than you think

✨ If you’re a restoration contractor, small business leader, or marketing pro, this video is for you. You’ll laugh, you’ll learn, and you might even rethink how you handle chaos inside your company.

👉 Don’t miss the next episode — subscribe to the Restoration Success Show for more insights, strategies, and behind-the-scenes fun from RMG.

Discover how Carlos, co-founder of DRYmedic Restoration, grew from a single startup location to 60+ franchises nationwide. In this episode of The Restoration Success Show, we dive deep into:

✅ How to capitalize on weather & catastrophic events to accelerate growth

✅ The “never take your foot off the gas” marketing mindset that keeps leads flowing year-round

✅ Proven referral & relationship marketing strategies that generate repeat business

✅ When (and how) to add reconstruction services for massive revenue growth

✅ Training & systems that turn new hires into high-performing restoration pros

Carlos shares real-world lessons from decades in construction, franchising, and restoration—plus how DRYmedic’s training facility and field-based onboarding set their franchisees up for success. Whether you’re a restoration company owner, franchise operator, or home services entrepreneur, this conversation is packed with proven strategies you can use to scale your business.

🔹 Learn more about DRYmedic Franchising: https://drymedicfranchise.com

🔹 Subscribe for more restoration business growth tips!

📌 Free Workbook: https://drive.google.com/file/d/1Zws0qOArJisB0iGvXZsDgzClNE8k_qza/view?usp=drive_link

Subscribe for more insights on restoration marketing, growth strategies, and industry trends.

Follow Restoration Marketing Group:

Website: https://the-rmg.com/

YouTube: https://www.youtube.com/@restorationmarketinggroup6264

Facebook: https://www.facebook.com/restorationmarketingnow/

Instagram: https://www.instagram.com/restoration_marketing_group/

LinkedIn: www.linkedin.com/company/restoration-marketing-group

TikTok: https://www.tiktok.com/@restorationmarketing1?is_from_webapp=1&sender_device=pc

Hear from our clients:

https://the-rmg.com/testimonials/

Grab your FREE CHECKLIST HERE https://go.the-rmg.com/checklist

Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/

WORK WITH US - book a discovery call here https://the-rmg.com/schedule

For Podcast inquiries, email [email protected]

#RestorationBusiness #WaterDamageRestoration #RestorationMarketing #RestorationSuccessShow #FireDamage #MoldRemediation #HomeServicesBusiness #SmallBusinessGrowth #Franchising #Entrepreneurship

Search is changing—fast. AI-recommended results are starting to push traditional SEO down the page, and restoration companies that don’t adapt will get left behind. In this training, Jamie from Restoration Marketing Group breaks down exactly how SEO, Answer Engine Optimization (AEO), and Generative Engine Optimization (GEO) are shaping the future of online marketing for restoration businesses.

You’ll learn:

✅ Why SEO is still essential (and more profitable than ever) for restoration companies in 2025

✅ How to get your business recommended by AI platforms like ChatGPT, Perplexity, and Gemini

✅ The AI-friendly content structure that boosts visibility in both Google AND AI-generated answers

✅ Real-world examples of restoration companies winning with omnipresent marketing strategies

✅ The BRaIN Framework to future-proof your online presence

Whether you’re a restoration business owner, marketing manager, or sales leader, this webinar will help you stay ahead of AI-driven search changes and keep your phone ringing with high-quality leads.

📌 Free Workbook: https://drive.google.com/file/d/1Zws0qOArJisB0iGvXZsDgzClNE8k_qza/view?usp=drive_link

Subscribe for more insights on restoration marketing, growth strategies, and industry trends.

Follow Restoration Marketing Group:

Website: https://the-rmg.com/

YouTube: https://www.youtube.com/@restorationmarketinggroup6264

Facebook: https://www.facebook.com/restorationmarketingnow/

Instagram: https://www.instagram.com/restoration_marketing_group/

LinkedIn: www.linkedin.com/company/restoration-marketing-group

TikTok: https://www.tiktok.com/@restorationmarketing1?is_from_webapp=1&sender_device=pc

Hear from our clients:

https://the-rmg.com/testimonials/

Grab your FREE CHECKLIST HERE https://go.the-rmg.com/checklist

Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/

WORK WITH US - book a discovery call here https://the-rmg.com/schedule

For Podcast inquiries, email [email protected]

#RestorationMarketing #SEO #AEO #GEO #DigitalMarketing #AI #ArtificialIntelligence #HomeServicesMarketing #RestorationBusiness #GoogleSEO #ChatGPT #MarketingTips #RestorationCompanyGrowth

🚨 Want to grow your restoration company the right way? In this episode, Jamie from Restoration Marketing Group sits down with Nate from Restoration Made Simple to unpack 20 years of experience in building, scaling, and optimizing restoration businesses.

From startup struggles to multi-location success, Nate reveals:

✅ How consistency builds long-term referral pipelines

✅ When (and when not) to hire sales reps

✅ One-man vs. two-man crew efficiency breakdowns

✅ The truth about TPAs—and how to make them work for you

✅ How to avoid financial strain when scaling your team

✅ Creative ways to increase referrals without overspending

✅ Why growth ≠ profit without the right systems

Whether you're just getting started or ready to scale to 7 figures, this video is packed with actionable advice to help you succeed in the restoration industry. 💼🔥

👉 Learn more at: https://restorationmadesimple.com

Subscribe for more insights on restoration marketing, growth strategies, and industry trends.

Follow Restoration Marketing Group:

Website: https://the-rmg.com/

YouTube: https://www.youtube.com/@restorationmarketinggroup6264

Facebook: https://www.facebook.com/restorationmarketingnow/

Instagram: https://www.instagram.com/restoration_marketing_group/

LinkedIn: www.linkedin.com/company/restoration-marketing-group

TikTok: https://www.tiktok.com/@restorationmarketing1?is_from_webapp=1&sender_device=pc

Hear from our clients:

https://the-rmg.com/testimonials/

Grab your FREE CHECKLIST HERE https://go.the-rmg.com/checklist

Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/

WORK WITH US - book a discovery call here https://the-rmg.com/schedule

For Podcast inquiries, email [email protected]

🔧 How to Grow a Restoration Company in 2025 | Expert Strategies from Restoration Marketing Group

In today’s restoration industry, consistency is king—but achieving it can feel impossible. In this video, Jamie Randall (Founder & CEO), Sammy (Operations Manager), and Riana (Senior Strategist) from Restoration Marketing Group break down the exact strategies successful restoration companies are using right now to scale, stay profitable, and survive shifting markets.

🚨 Whether you’re struggling with inconsistent leads, losing jobs to TPAs, or overpaying for low-quality PPL leads, this video is your blueprint for taking control.

🔧 How to Grow a Restoration Company in 2025 | Expert Strategies from Restoration Marketing Group

In today’s restoration industry, consistency is king—but achieving it can feel impossible. In this video, Jamie Randall (Founder & CEO), Sammy (Operations Manager), and Riana (Senior Strategist) from Restoration Marketing Group break down the exact strategies successful restoration companies are using right now to scale, stay profitable, and survive shifting markets.

🚨 Whether you’re struggling with inconsistent leads, losing jobs to TPAs, or overpaying for low-quality PPL leads, this video is your blueprint for taking control.

What You’ll Learn:

✅ How to create consistency in your work pipeline

✅ The role of trust, transparency, and communication in business growth

✅ The real reason missed calls = missed revenue

✅ Referral goldmines: plumbers, property managers, and more

✅ Why pay-per-lead isn’t dead—but shouldn't be your crutch

✅ How to build review strategies that actually rank

✅ Game-changing ways AI is helping restorers scale faster

We’ll also share real-world stories (including how one missed call almost cost $95,000) and actionable tips on handling calls, closing jobs, and building referral partnerships that last.

📲 Ready to stop chasing leads and start building a real business?

Subscribe for more insights on restoration marketing, growth strategies, and industry trends.

Follow Restoration Marketing Group:

Website: https://the-rmg.com/

YouTube: https://www.youtube.com/@restorationmarketinggroup6264

Facebook: https://www.facebook.com/restorationmarketingnow/

Instagram: https://www.instagram.com/restoration_marketing_group/

LinkedIn: www.linkedin.com/company/restoration-marketing-group

TikTok: https://www.tiktok.com/@restorationmarketing1?is_from_webapp=1&sender_device=pc

Hear from our clients:

https://the-rmg.com/testimonials/

Grab your FREE CHECKLIST HERE https://go.the-rmg.com/checklist

Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/

WORK WITH US - book a discovery call here https://the-rmg.com/schedule

For Podcast inquiries, email [email protected]

Discover How 1-Tom-Plumber is Reshaping the Restoration Industry 🔧🚨

In this episode, we explore how 1-Tom-Plumber is revolutionizing the plumbing and restoration world through a bold new franchise model designed specifically for restoration business owners. Learn how this service-based plumbing company helps restoration companies control lead flow, create a second revenue stream, and build stronger customer relationships—without competing with existing contractors.

💡 What You’ll Learn:

Why plumbing leads are the key to consistent restoration work

How 1-Tom-Plumber's model boosts revenue and stabilizes cash flow

The power of the pink plunger marketing strategy

What it takes to get started with a bolt-on plumbing franchise

How this system supports growth in both residential and commercial markets

From marketing to operations to sales, 1-Tom-Plumber offers restoration pros a game-changing way to grow. If you're ready to stop chasing leads and start owning them, this is an episode you don’t want to miss.

👉 Learn more at https://www.1tomplumber.com/

In this episode of The Restoration Success Show, we break down the core of what it takes to scale a restoration business.

From unpredictable lead flow to overpriced paper leads, many restoration companies face the same frustrating problems. That’s why we created the Restoration Scaling System — a proven framework designed to help contractors get more leads, more jobs, and more insurance claims without relying on third-party administrators or overpriced lead vendors.

🎯 What You’ll Learn:

Why most restoration businesses struggle with lead consistency

How our "fishing pole" strategy helps you diversify lead sources

The 4 proven lead gen strategies we use: LSAs, Google Maps, SEO & PPC

Real client results, including one company that doubled their revenue

How we tailor marketing to your specific revenue goals & market

💼 About Us: Restoration Marketing Group combines years of hands-on construction experience with cutting-edge digital marketing. We specialize in marketing for water, fire, and mold restoration companies doing $500K+ in annual revenue.

📈 Ready to grow? Schedule a free consultation: https://www.the-rmg.com

📩 Subscribe for more insights and success stories in restoration marketing.