In the latest episode of The Retail Tea Break, Melissa is joined by Nick Harbaugh. The retail project management leader has more than 35 years of experience in commercial construction and large-scale store rollouts. He founded Retail Marketing Services and went on to lead international programs for major global brands, delivering complex retail execution across hundreds of locations and multiple countries.

Now based in Costa Rica and known as The Retail Nomad, Nick shares his global perspective on brick-and-mortar retail, operational discipline and what it truly takes to deliver projects at scale.

• Managing store rollouts across 600+ locations in 15 countries
• The importance of cross-department collaboration between marketing, construction and operations
• Why strong project management protects timelines, budgets and client relationships
• Cost control, scope clarity, and knowing when to walk away from the wrong projects
• Relationship-driven business development and long-term networking strategies
• Life in Costa Rica and building The Retail Nomad brand!

Check out The Retail Nomad: https://www.youtube.com/@theretailnomad

This episode is brought to you by SmartGifty, the modular digital platform connecting gift cards, loyalty and data into one experience layer. It is used by destinations, shopping centres and retail chains to personalise customer journeys, gain behavioural insight and treat customers as guests rather than transactions. Check out www.smartgifty.com