The Retail Podcast

Innovation drives growth, and it was fantastic to see how innovation can also drive sustainability in retail by reducing the number of batteries in-store. Oron Branitzky talks us through how Wi-Charge develops technology for far-field wireless power transfer using focused infrared beams. It was founded in 2012 by Victor Vaisleib, Ori Mor and Ortal Alpert and aims to create an eco-friendly world with less wires and batteries by eliminating the need for approximately 5,000 batteries for each R1 wireless transmitter. #retail #innovation #sustainabilty

The future of shipping and e-commerce could be said to be the future of retail. Creating value in the sometimes disconnected supply chain process helps retailers offer fast, free, and on-time shipping delivery, which is often an area that is overlooked due to its complexity.

We discussed this with The CEO of Shipium, Jason Murray, who, after 19 years at Amazon, where he spent most of his time as a VP building the tech stack powering Prime, went on to create Shipium. This premier shipping platform brings shipping and shopping together to improve sales.

Modern e-commerce companies turn to Shipium when they want to increase revenue, improve loyalty, and decrease costs by adding new technology.

#retail #shipping #supplychain #nrf2023

#RETAIL https://www.theretailpod.com/

Richard Hammond discusses improving the customer journey with The Retail Podcast (from #nrf2023 ) In this episode Richard covers the following and much more:
👉 #NPS Vs #analytics
👉 The new normal or not
👉 #personas Vs Mindstates
👉 The choice #economy and winning in #retail!
👉 #cost Vs #choice Vs #effort

Podcast link: Richard Hammond from Uncrowd Season 3 Episode 4 (https://lnkd.in/dUN57axw), to discuss improving the customer journey.

Uncrowd is growing at an incredible pace, challenging the status quo in the industry. Uncrowd provides customer analytics with context to help businesses grow their market share. Knowing how attractive a business is compared to competitors is key to growth. Without competitor context, a business cannot know if its customer experience (CX) is winning or losing. Uncrowd helps businesses see where they are winning and losing in the customer journey and where CX investments will have the greatest impact. Uncrowd's Relative Attractiveness feature empowers businesses to make better quality, cost-effective decisions about their CX. Uncrowd builds a bespoke platform to highlight key areas for market share growth. Uncrowd provides key insights into business performance and helps businesses understand their relative attractiveness and friction vs reward variables.
#retail #nrf2023 #customerexperience

#RETAIL https://www.theretailpod.com/

Senior Vice President at Avery Dennison Smartrac, Francisco Teixeira e Melo is an industry global leader in digital technologies with over 20 years’ experience in enterprise strategy and new technology adoption in material science and digital identification. He has been an integral part of Avery Dennison's growth and innovation.  

In the fast-paced and always-changing business world of today, it's more important than ever to stay ahead of the curve. With the importance of sustainability and traceability growing, Avery Dennison's digital trigger technologies, such as RFID and the atma.io connected product cloud, are at the forefront of driving savings and sustainability through traceability. I asked Mr. Teixeira e Melo how Avery Dennison helps its customers deal with these problems and stay competitive. He also talked about the company's plans for the future and how they are always trying to push the limits of what their technology can do.

Avery Dennison Smartrac has a  portfolio of digital technologies such as RFID and atma.io connected product cloud, which can drive savings and sustainability through traceability. 

#retail #supplychain #sustainability #nrf2023

#RETAIL https://www.theretailpod.com/

A great demonstration of the power of robotics in the supply chain Thompson Brockmann, VP of Operations, talks us through Tompkins Robotics demo. Tompkins Robotics: A Global Leader in Robotic Automation of
Distribution and Fulfillment Operations In today's fast-paced business world, companies are always looking for ways to streamline their operations and increase efficiency.
Tompkins Robotics is at the forefront of this movement, providing cutting-edge
robotic automation solutions for distribution and fulfillment operations. At the heart of Tompkins Robotics' offerings is their primary
system, tSort. This revolutionary system consists of autonomous mobile robots
that can sort a wide range of items and parcels to consolidation points for
order fulfillment, store replenishment, returns, parcel distribution, and
virtually any other process in the supply chain. tSort is a truly modular,
scalable, and portable robotic sortation system that helps build world-class
supply chains while providing unmatched flexibility and throughput. With three models of tSort (tSort, tSort Plus, and tSort
Mini) and two sortation methods (tilt trays and cross belts), Tompkins Robotics
systems can handle the broadest range of products on the market. The systems
can handle items as small as a penny, up to 40 inches long by 30 inches wide
and weighing up to 120 pounds. These systems are designed to work in small
operations in the backroom of a grocery store, supercenter, or mall anchor
store, to large fulfillment centers processing millions of units a day. Tompkins Robotics' systems maximize performance, making their
clients more agile, adaptable, profitable, and successful in today's dynamic
marketplace. In addition to tSort, Tompkins Robotics also offers other
proprietary solutions such as xChange, tSort3D, and xPress. xChange is a
robotic sortation order removal and replacement system for orders and shipping
systems. tSort3D is a new, very dense sortation system ideal for ecommerce and
provides as much as 10 times the sort destinations and volume compared to
competing solutions. xPress is an overhead robotic transport system that can be
used in retail to DC environments. Tompkins Robotics continues to expand the
core systems with complementary robotics and integrated material handling
systems to automate fulfillment operations. In conclusion, Tompkins Robotics is a global leader inproviding innovative robotic automation solutions for distribution and
fulfillment operations. Their flagship product, tSort, is a game-changer in the
industry, offering unparalleled flexibility and throughput. With a range of
other proprietary solutions, Tompkins Robotics is helping companies to
streamline their operations, increase efficiency, and become more agile and
profitable in today's dynamic marketplace. #robotics #nrf2023 #supplychaintransformation #retail

#RETAIL https://www.theretailpod.com/

With consumer confidence still high and unemployment at a 50-year low, the US economy is going through a period of inflation and robust consumption. Despite this, economists forecast that GDP growth will decelerate significantly in 2023 to just 3%. It's crucial to remember that this does not inevitably portend a recession.

1. A decline in 2023: In 2023, the economy is predicted to develop by 3% GDP, which is less than the 1.7% potential growth rate. This reduced growth rate is anticipated to affect a number of economic sectors, including the housing market and those that are influenced by interest rates.

2. Reduction in Consumer Spending: In the first half of 2023, in particular, a reduction in consumer spending is anticipated as a result of the anticipated economic slowdown. It is anticipated that this drop will also affect company investment and start later in the year.

3. There will not be a recession. Despite the anticipated downturn, analysts do not believe a recession will occur soon, according to some analysts. The fact that the Federal Reserve increased interest rates by 425 basis points last year shows that they continue to believe the economy is strong.

4. Concerns about the job market: Many people are worried about the job market since analysts forecast layoffs in the tech sector and hiring in the financial services sector. The speakers were upbeat about consumers, as they still have cash and strong balance sheets.

5. Interest Rates and Prognostications: According to the Federal Reserve, interest rates will stay high for the foreseeable future, which might affect how much it costs consumers and companies to service their debt. The first half of 2023 will see a US recession, according to KPMG Economics, although other sources are less certain. The yield curve inversion is being closely watched as a possible recessionary indicator.

#RETAIL https://www.theretailpod.com/

With consumer confidence still high and unemployment at a 50-year low, the US economy is going through a period of inflation and robust consumption. Despite this, economists forecast that GDP growth will decelerate significantly in 2023 to just 3%. It's crucial to remember that this does not inevitably portend a recession.

1. A decline in 2023: In 2023, the economy is predicted to develop by 3% GDP, which is less than the 1.7% potential growth rate. This reduced growth rate is anticipated to affect a number of economic sectors, including the housing market and those that are influenced by interest rates.

2. Reduction in Consumer Spending: In the first half of 2023, in particular, a reduction in consumer spending is anticipated as a result of the anticipated economic slowdown. It is anticipated that this drop will also affect company investment and start later in the year.

3. There will not be a recession. Despite the anticipated downturn, analysts do not believe a recession will occur soon, according to some analysts. The fact that the Federal Reserve increased interest rates by 425 basis points last year shows that they continue to believe the economy is strong.

4. Concerns about the job market: Many people are worried about the job market since analysts forecast layoffs in the tech sector and hiring in the financial services sector. The speakers were upbeat about consumers, as they still have cash and strong balance sheets.

5. Interest Rates and Prognostications: According to the Federal Reserve, interest rates will stay high for the foreseeable future, which might affect how much it costs consumers and companies to service their debt. The first half of 2023 will see a US recession, according to KPMG Economics, although other sources are less certain. The yield curve inversion is being closely watched as a possible recessionary indicator.

#RETAIL https://www.theretailpod.com/

A super insightful conversation with Kelly Haut Thacker, Salesforce Senior VP, Marketing, Commerce Cloud & CMO of Retail and Consumer Goods (RCG). Discussing their new "New Salesforce data* which shows that a disconnected experience is a top frustration customers have with retailers. What’s more, 79% of consumers surveyed plan to reassess their retail spending over the next 12 months. However, 65% of consumers will remain loyal to companies that offer a more personalized experience". I found Kelly´s perspective on Increasing Loyalty & Revenue while decreasing costs through #cleandata to improve profitability while delivering hyper personalisation music to any retailer's ears in today´s high inflation and interest operating environment.

About Kelly
Kelly Thacker, Senior VP, Marketing, Commerce Cloud & CMO of Retail and Consumer Goods (RCG) at Salesforce

Kelly Thacker leads marketing for Commerce Cloud and the Retail and Consumer Goods business at Salesforce and is responsible for marketing strategy, operations and execution across the full spectrum of the Commerce Cloud portfolio and RCG business globally.

As a ten year veteran of Salesforce, Kelly has held other senior marketing roles centered around bringing the cloud to enterprises around the world. She served as chief marketing officer for the Customer Success Group, responsible for the positioning and go-to-market strategy for Salesforce’s Support and Professional services business. She was also instrumental as an early marketing leader of the Salesforce small and medium business unit, where she worked with thousands of small businesses on developing the tools and technology required to grow sustainability.

Kelly came to Salesforce from a series of non-profit initiatives focused on using technology to solve challenges that humanity faces globally. Kelly was the founder and CEO of The James Project, a nonprofit venture in India, and Banau, a non-profit venture in Nepal.

#retail #commercecloud #salesforce

#RETAIL https://www.theretailpod.com/

We had the great pleasure of getting a quick snapshot from Lupine Skelly from Deloitte to discuss their 2023 Retail Industry Outlook Report. #retail #deloitte #nrf2023

Summary

Despite the spate of bad economic news, the keyword among retailers is resiliency. They’ve

done it before—not too long ago, during the worst pandemic-related lockdowns and

shortages—and they can do it again. Market challenges will always be a factor, and retailers are

learning that they cannot rely on traditional cost-cutting alone to navigate the latest downturn.

Instead, retailers should examine how they’ve been most productive in recent years, honing

omnichannel, supply chain management, and digital commerce to protect margins and aim for

profitability in the future. And the real X-factor is the rapidly evolving consumer. Ensuring the

consumer experience is at the heart of investments may be the key to prospering when the

dust finally settles.

#RETAIL https://www.theretailpod.com/

 Bill Swift, CEO of Brierley, the company that created the loyalty industry and is now transforming loyalty for the future with next-generation technology and top-notch consulting expertise that cannot be rivaled. Brierley was founded by the godfather of loyalty programs Hal Brierley (who is widely credited with pioneering programs, having served as the only outside advisor for American Airlines AAdvantage). 

The business impact of loyalty is significant as loyalty leaders grow revenues about 2.5x faster than others in their industries (HBR). However, managing customer relationships continues to become more difficult for retailers as customers have become more discerning than ever and many loyalty programs have evolved away from their original intent. Bill can provide insight into the role of loyalty programs in customer experience and how to leverage these programs to increase customer engagement. Specifically, Bill can discuss: 

• Why loyalty programs must drive behavior – not just reward behavior
• How capturing share of attention is as important as capturing share of wallet in today’s world
• The importance of leading with strategy to create a profitable program that motivates customers rationally and emotionally 
• How innovative technologies such as facial verification can provide customers a more seamless and convenient retail experience 

 Over the past 35+ years, Brierley has launched and managed some of the world’s most successful loyalty programs, including Hertz Gold Plus Rewards and Hilton HHonors, securing the loyalty of millions of valued customers around the globe.

#RETAIL https://www.theretailpod.com/