<p>In the third episode of our series on Building Your Listening Architecture, Steve welcomes Dr. Kyle Groff, a senior principal for global CX strategy at <a href= "https://www.qualtrics.com">Qualtrics</a> to discuss the tools and strategies in gathering customer insights.</p>

In the third episode of our series on Building Your Listening Architecture, Steve welcomes Dr. Kyle Groff, a senior principal for global CX strategy at Qualtrics to discuss the tools and strategies in gathering customer insights.

<p>In the third episode of our series on Building Your Listening Architecture, Steve welcomes Dr. Kyle Groff, a senior principal for global CX strategy at <a href="https://www.qualtrics.com" rel="noopener noreferrer">Qualtrics</a> to discuss the tools and strategies in gathering customer insights.</p>

The Right Tool for the Right Job

The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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The Right Tool for the Right Job

The Right Tool for the Right Job

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