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Net revenue grows 69.4% in 3 years - CFO credits culture change.

Episode Insights and Takeaways

• Culture is dynamic and constantly changing, requiring intentional efforts to shape and improve it.
• Deliberate culture change can lead to significant improvements in financial performance and other measures.
• Data, celebration, and leadership are key factors in successful culture change initiatives.

In this episode, Sue interviews Matthew Streeter, the Chief Financial Officer for North Country Healthcare. Throughout the episode, Matthew emphasizes the dynamic nature of culture and the need for intentional culture change. He shares examples from his career where deliberate culture change led to significant improvements in financial performance and other measures. Matthew also highlights the role of data, celebration, and leadership in culture change, and encourages CFOs to embrace and invest in culture change initiatives.

We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

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3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.