We are joined in this episode by Jayne-Anne Gadhia, Founder and Executive Chair at Snoop. Jayne-Anne talks to us about building a career and continuing to innovate in the face of uncertainty, from Norwich Union to Virgin Money and their eventual acquisition of Northern Rock after the financial crisis. Jayne-Anne also talks about how Snoop, and open banking more generally, are responding to customer apathy with traditional banking and delivering meaningful and actionable insight to customers, while offering some reflections on what diversity in business should mean today.