The conversation discusses the concept of managed services immunity as a solution to the cyber pandemic. It explores how legislative bodies, like the state of Florida, are providing incentives for organizations to practice proper cyber hygiene and offering immunity from severe repercussions in the event of a cyber-attack. The conversation also highlights the role of managed service providers (MSPs) in helping organizations achieve cyber hygiene and obtain managed services immunity. The concept of managed services immunity is seen as a turning point in the history of managed services, encouraging proactive IT service management.