If you have a dominant amount of your IT management practice coming from break/fix or reactive IT, then you should listen to this episode.

Break/fix vs managed services used to be a business choice amongst IT entrepreneurs. Today, it is less of a choice and more of an imperative. What is the role of the modern day break/fix company? Do these tech firms have a legitimate role to play in combating cyber crime, for example?

We will examine the break/fix provider, in detail, and provide some guidance on what you ought to do if you are still involved in reactive IT management.

Highlights:

Impact on profession overall

Impact on provider organization

Impact on customer

Impact on vendors