In this episode of Cracking Legal Innovation, we’re joined by Chris Grant, Managing Director of Client Value at Goodwin and former in-house legal transformation lead at Barclays and HSBC.

Chris brings a rare dual perspective from both the client and law firm side — and shares candid insights on what clients really expect when it comes to innovation, value, and pricing.

From wearing the “client hat” to now driving change inside a law firm, Chris unpacks how value is assessed, where firms can improve, and why delivering innovation isn’t just about showcasing tools — but actually using them to deliver better outcomes. 

 📍 Available on Spotify, Apple Podcasts, and YouTube.

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