AI is everywhere in recruitment right now.

Some teams are automating everything.

Others are avoiding it entirely.

Most are stuck in the middle, unsure where it genuinely helps and where it quietly damages trust.

In this episode of The SaaS Jobs Podcast, Will Steward sits down with Omar Zafar, co-founder of TalentLynk, to cut through the hype and talk about what AI in recruitment actually looks like in practice.

This is not a conversation about robots replacing recruiters.

It’s about understanding:

• What parts of recruitment benefit most from AI
• Where automation starts to erode trust
• Why AI does not fix broken hiring processes
• What should never be automated
• The hidden risk of fragmented recruitment data
• How founders can introduce AI responsibly

Omar explains why recruitment hits the limits of automation faster than most industries, and why “AI-first recruitment” can be a red flag if relationships come second.

You’ll hear why candidate scoring might be overrated, why conversation capture is underrated, and why the more successful a recruiter becomes, the worse their admin burden gets.

If you’re a SaaS founder evaluating AI tools, a recruitment agency leader modernising your stack, or a recruiter wondering whether you’re being replaced or empowered, this episode will give you a grounded, practical framework for thinking about AI properly.

Because the real question isn’t:

“Should we use AI?”

It’s:

“What problem are we actually solving?”

Listen now and decide where AI should sit in your hiring strategy.

Agencies, in-house teams, or embedded talent?

In this episode of The SaaS Jobs Podcast, Will Steward is joined by Ross Summers, a founder and talent acquisition leader with over 15 years of experience scaling SaaS and tech companies through high-growth phases, IPOs and $100M+ exits.

Ross breaks down the real differences between traditional recruitment agencies, in-house talent teams and embedded recruitment models. We talk honestly about where each approach works, where they break down, and why so many SaaS companies struggle with hiring once they move beyond their first 20 employees.

You will learn:

• When agencies are genuinely useful and when they become a liability
• The biggest mistakes founders make when building in-house hiring teams
• What an embedded talent model actually is and how it works in practice
• How incentive structures affect hiring quality and retention
• The one metric founders focus on too much and the one they ignore
• How to know when it is time to change your hiring model
  

If you are a SaaS founder, operator or hiring manager, this episode will help you step back and choose a hiring approach that fits your scale, budget and growth goals, not just what feels like the default move.

Hiring AI and engineering talent is one of the hardest challenges early-stage SaaS founders face right now. Many teams know they need “AI”, but far fewer understand what that actually means in practice, who they should hire first, or how to avoid expensive mistakes.

In this episode, Will Steward is joined by Jay Odeka, Director at Wunder Talent, to unpack what founders consistently get wrong when hiring engineering and AI roles. They explore the difference between building AI products versus building products that use AI, why job titles like AI engineer and ML engineer are often misunderstood, and how to think clearly about skills, impact, and stage-appropriate hires.

The conversation covers common hiring pitfalls such as unicorn job descriptions, overcomplicated interview processes, and hiring too senior or too specialised too early.

Jay also shares practical guidance on what genuinely strong AI and engineering candidates look like, how to design a fast and effective hiring process, and what actually attracts top technical talent away from big tech into early-stage SaaS.

If you are a SaaS founder, CTO, or operator hiring your first AI or engineering roles, this episode will help you make better decisions, move faster, and avoid costly mis-hires.

If you are building or scaling a SaaS team in 2025, this episode is a must listen. I sit down with Mitchell Gilbey, the 2025 Stevie Awards Gold Winner for Talent Acquisition Professional of the Year, to explore what world class hiring really looks like in an industry that never sits still.

Mitchell has led talent acquisition across FinTech, RegTech, SaaS and emerging markets. His work spans the UK, Europe, the USA and the UAE, giving him a global view of how companies win with talent. In this conversation, he pulls back the curtain on what actually drives predictable hiring outcomes, how AI is reshaping recruitment, and what both hiring managers and job seekers need to understand in today’s market.

We unpack questions like:

• How do you build a scalable recruitment engine from day one instead of chasing reactive hires?
• What do most SaaS companies get wrong when hiring sales, marketing and customer success teams?
• How can early stage founders use AI to create clarity and speed without losing the human element?
• What separates great candidates from everyone else in competitive markets like SaaS, FinTech and RegTech?
• Why do global hiring mistakes repeat themselves, and how can businesses avoid them?

Mitchell also shares the most common red flags he sees in interviews, the traits that instantly signal a high quality hire, and the shifts in candidate expectations that every employer must adapt to in 2025. If you are a job seeker, you will hear exactly how to position your experience, communicate impact and show the curiosity that top tech companies now expect. If you are a hiring manager, you will come away with practical steps to align your team, define success and hire people who actually thrive at your stage.

We also explore how AI tools are changing recruitment in real time. Mitchell breaks down where AI delivers the most value and where human judgment still matters most. You will hear how he uses large language models, sourcing automation, interview transcription and real time analytics to reduce noise and increase accuracy in the hiring process.

His take is honest, realistic and grounded in hands on experience.

Whether you are a founder trying to make your first critical hires, a TA leader refining your playbook or a candidate trying to stand out, this episode gives you practical, actionable guidance you can apply immediately.

If you enjoy conversations that blend strategy with real world experience, subscribe to The SaaS Jobs Podcast for more insights from leaders across SaaS, hiring and career development.

Step inside the real world of SaaS hiring with talent acquisition leader Kalpa Patel. With 15 years hiring across EMEA, APAC, and the Americas, Kalpa shares what most companies get wrong about recruitment, how candidates can stand out in crowded markets, and why AI is reshaping the future faster than people realise. Whether you want to land your next SaaS role or build a world class team, this episode is packed with practical insights you will not hear anywhere else.