If you've ever spent more time writing about a claim than adjusting it... this trailer is for you.

Arvind Sontha, founder and CEO of Kyber, joins The Salty Adjuster to talk about paperwork, the hidden administrative burden facing adjusters, and why "No adjuster enjoys paperwork" might be the least controversial statement in insurance.

Listen to the trailer now, then come back Tuesday, July 7, for the full episode.

Heather Blevins has a nickname for a reason.

Better known throughout the industry as The Insurance Rebel, Heather joins The Salty Adjuster for a conversation about claims, leadership, burnout, authenticity, and why "we've always done it this way" isn't much of a business strategy.

We talk about why claims professionals aren't a cost center—they're the people delivering the promise every insurance policy makes, and the heroes on the front line of a policyholder's worst day ever. We get into consumer education, finding your voice, why "soft skills" aren't soft at all, and why adjusters deserve more support than another email reminding them to practice self-care.

Along the way, we discover Heather's lifelong admiration for David Bowie, find out how a life-changing health crisis ultimately led her to become one of the most respected voices in claims... and of course, what dinosaur would be her favorite and why (it's definitely not what you think).

Turns out, rebellion looks a lot less like breaking rules and a lot more like refusing to stop asking better questions.

Stay Salty... and long live the rebellion.

"The claims organization is not a cost center. It's the product delivery center."That's the kind of sentence that earned our guest Heather Blevins the nickname The Insurance Rebel.

She drops so much wisdom in our forthcoming episode (out tomorrow, Tuesday 6/30!) that we had to tease it twice.

So what do you think? Is claims a department to manage... Or the promise customers are actually buying?

1️⃣ Watch the clip.

2️⃣ Subscribe via Apple or Spotify to The Salty Adjuster so you get notified for every fresh episode.

3️⃣ Bring your saltiest and most rebellious opinions to our brand new reddit community, where you can share without fear: https://lnkd.in/gG4Za-e9

New Episodes now drop TUESDAYS. Don't miss our chat with Heather on 6/30/26.

"Insurance is full of first responders who never get to be the patient."

Whitney Carpenter dropped that line early in this conversation, and honestly, it set the tone for everything that followed.

This week, The Salty Adjuster sits down with Whitney to talk about authenticity, burnout, leadership, and why so many insurance professionals spend their careers taking care of everyone else while quietly running on empty themselves. When we say, "I'm fine," do we really mean it? And how do we hold space when people aren't?

Full disclosure: Producer Brett and Whitney first met as colleagues years ago. Over time, they became close friends, sounding boards, and career confidantes. That history shows up throughout this conversation.

Whitney shares why authenticity feels so risky, why women are often judged differently for the same leadership traits, and why "I'm fine" has become the most common lie in corporate America. We talk about raising kids who teach us more about risk than any insurance textbook ever could, the pressure to always be available, and why loyalty without boundaries eventually turns into self-sacrifice.

Then the conversation takes an unexpected turn.

Salty, Brett, and Whitney reflect on lessons they've learned over the years. What starts as a podcast interview becomes a candid conversation about friendship, personal growth, setting boundaries, and learning how to advocate for yourself without apologizing for it.

Also discussed:

• Why burnout may be insurance's biggest unaddressed risk
• Fake LinkedIn personas and real-world leadership
• Why younger generations define success differently
• Dirt bikes and dinosaurs
• The industry's unhealthy relationship with the phrase "Let's circle back"

Grab a snack, grab a beverage, and remember: You don't have to set yourself on fire to keep everyone else warm.

In this (SPECIAL VIDEO!) ten-minute minisode, The Salty Adjuster team has created a master cut of guests answering our TOUGHEST question for the audience... "What is your favorite dinosaur and why?"

From Adjusto's Michael Balarezo to Datos Insights' Laurel Jordan, from Salty himself to Jason Smith of Right Restoration, from Recruiter/Magician Tony Canas to Project 55's Brenden Corr, and including LO$$ Ratio/Curtis Goldsborough, Insurance Nerd Andrew Norton, strategist Tye Threats, NY Risk Advisor Aaron Gordon, and authenticity champion Whitney Carpenter... we've got them all!

When we sat down to record this episode, it was the morning after the Knicks' improbable 29-point comeback against the Spurs.

Most people were talking about the comeback.

Aaron Gordon was talking about the guy who didn't give up on the play.

That pretty much tells you everything you need to know about Aaron.

Known to most of social media as NY Risk Advisor, Aaron joins The Salty Adjuster for a conversation about hustle, burnout, family legacy, risk management, and why he would like the internet to know, for the record, that he still works for his mother.

What starts as a discussion about hustle culture quickly turns into a deeper conversation about building something that lasts. Aaron shares what it was like growing up in a brokerage founded by his father, carrying forward a family business that spans generations, and why the best advisors are willing to sacrifice their own interests when it's the right thing for the client.

Along the way, we discuss the relationship between brokers and adjusters, why insurance is a promise and not a commodity, and how the industry's reputation sometimes suffers because people misunderstand the difference.

We also spend a surprising amount of time discussing New York driving, autonomous vehicles programmed with regional personalities, food truck entrepreneurship, and whether a pterodactyl is the superior dinosaur.

Because this is The Salty Adjuster.

In this episode:

• Healthy hustle vs. burnout culture
• Family business and succession planning
• What separates advisors from salespeople
• The role brokers play before, during, and after a loss
• Why trust matters more than commissions
• Claims, coverage, and difficult conversations
• Knicks playoff lessons for life and leadership
• New York driving "etiquette"
• Food truck business ideas
• Pterodactyls

Grab a snack, settle in, and remember: If you see New York plates in your rearview mirror, just pull over. It's not worth it.

What if burnout isn't a badge of honor?

This week, The Salty Adjuster sits down with leadership strategist, speaker, and executive coach Tye Threats for a conversation that starts with her remarkable journey from working full-time at 17 as a young mother and evolves into a candid discussion about leadership, work-life balance, burnout, and the pressure many insurance professionals carry every day.

Tye challenges some of the biggest myths in modern workplace culture, including the idea that being busy means being valuable, that long hours equal commitment, and that exhaustion is somehow proof of success. Along the way, she shares lessons from decades of leadership experience, talks about developing future leaders, and offers practical advice for creating boundaries without sacrificing impact.

The conversation takes an unexpectedly personal turn as Tye reflects on loss, perspective, and the moment she realized that work will always be there tomorrow, but life may not.

Topics include:

• Why claims professionals carry a unique emotional burden
• The difference between activity and impact
• Burnout culture and the myth of hustle-as-success
• Setting boundaries without feeling guilty
• Leadership, delegation, and developing future talent
• What younger generations are teaching the workplace
• Why retention isn't always the metric leaders think it is

As Tye puts it: "People confuse activity with impact and busyness with value." That idea alone might change how you think about work.

You can connect with Tye on Linkedin: https://www.linkedin.com/in/tiuna-threats/

Book your consult with Tye: https://wtvconsulting.com/

"When you remove the elements of being able to let an adjuster adjust claims purely based on the merits of that claim, you run the risk of creating that reputation that companies don't want to pay claims." — Andrew Norton

What happens when claims organizations become more focused on dashboards than judgment?

This week, The Salty Adjuster sits down with claims leader, educator, CPCU, meme enthusiast, and accidental Craigslist success story Andrew Norton for a candid conversation about leadership, adjuster burnout, quality reviews, and the growing gap between the people making decisions and the people handling claims every day.

Andrew shares why some of the industry's biggest challenges aren't technology problems at all. They're people problems. Together, he and Salty discuss what happens when adjusters are trained to satisfy metrics instead of adjust claims, why bad managers can drive great talent out of the industry, and how leaders can stay connected to the realities of claim handling before they become disconnected from the frontline.

They also cover:

• Why humor is a survival skill in claims
• The difference between coaching and compliance
• Quality reviews that help versus quality reviews that hurt
• Why adjusters need room to exercise professional judgment
• The industry's ongoing struggle with burnout and retention
• Whether every insurance professional secretly inspects roofs and basements at their friends' homes

Plus, Andrew delivers perhaps the most motivational dinosaur answer in Salty Adjuster history.

Grab a salty snack, step away from your work queue, and join the conversation.

"The untold story of insurance is that thousands of claims are handled well every single day, but nobody hears about them." - Curtis Goldsborough (aka LO$$ Ratio)

What happens when one of insurance's funniest personalities sits down with one of claims' saltiest adjusters?

This week, The Salty Adjuster welcomes Curtis Goldsborough, better known as LO$$ Ratio. Curtis has built a loyal following by turning underwriting, risk management, and insurance culture into something most people never thought possible: entertainment. But behind the humor, there' s a deeper story about the industry.

Together, Salty and LO$$ Ratio tackle some of the biggest questions facing the industry today. Why is insurance so bad at communicating with normal humans? Why do underwriting and claims often feel like they're speaking different languages? And why do the industry's success stories rarely get told?

Along the way, the conversation explores:

• Why insurance might secretly be comedy gold
• The relationship between underwriting and claims
• Predicting losses versus helping prevent them
• Consumer education and policyholder responsibility
• AI's potential role in helping people understand coverage
• Why good insurance stories rarely make the news
• Wildly unexpected underwriting discoveries
• Conference cities, pickle sunflower seeds, and T-Rex arms

It's thoughtful. It's funny. And it's a reminder that behind every policy, premium, and claim file are real people trying to solve real problems.

Grab a salty snack, step away from your work queue, and enjoy the conversation.