Between the cancellations, no call/no shows, and so on, it can be hard not to lose your cool. Sometimes clients can take you there and can make you want to go off. We’ve heard the phrase, “It’s not what you say, it’s how you say.” Well, I’m telling you that it is absolutely what you say AND how you say it. When faced with challenging clients, you can say what you mean and mean what you say in a classy way. You can mean business without being mean. You can set boundaries, you can be firm, and still be professional. In this episode, I’m sharing the 3 best ways to communicate with clients and how to communicate with challenging clients, with class. Let’s go!