If you want to build a resilient, high-performing team, you have to start by honoring the people who make it possible. Amy Lafko, author of People First, shares how leaders can create strong, engaged teams by shifting from customer- or patient-first models to a true people-first strategy.

Her approach focuses on understanding core behaviors, motivations, and natural talents, then aligning individuals with roles where they can thrive. By leveraging assessments and data to create a shared language, Amy outlines how leaders can build “frictionless teams” grounded in trust, clarity, and accountability.