At the core of most, if not all, outsourcing initiatives is the desire for innovation that will deliver radical change and improvement in the delivery of IT services and support.  The reality is that this outcome becomes aspirational when confronted with the need to simply “keep the lights on”.

In this 8-minute podcast, TC2 Managing Director Ben Fox joins Tony Mangino to explore this outsourcing conundrum and how both the customer and the supplier can approach these opportunities to drive successful innovation and truly transformational change in the end user experience.

If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting and Strategy Development webpages.

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