When we think about the human connections we make remotely, our customers and partners play a big role in that. How do we connect with customers and partners with whom we never meet face-to-face? How do we ensure that we engage and retain customers when we build our relationships online? Jon Stern is the VP of Client Experience at Retention Rocket. Jon manages clients, partners, and prospects all over the world while working primarily in his home in San Diego. In this episode, we dive into what it takes to build effective customer relationships when you're limited to face-to-face interaction.