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In this episode of Give an Ovation, we welcome Joe Sample, President of Crave Management Group, the multi-unit, multi-brand operator behind top-performing Taco Bell locations and Bobby’s Burgers by Bobby Flay. With over 22 years of experience, Joe shares his proven strategies for creating high-performing teams and delivering exceptional guest experiences.

Zack and Joe discuss:

• The key question every GM should ask to drive operational excellence
• Why having one standard is critical for consistency
• How autonomy and trust improve both team and guest experiences
• Hiring tactics to identify top-performing restaurant leaders
• Simple changes that elevate the guest experience, like redefining roles

Tune in to hear how Joe’s leadership style and operational insights have helped Crave Management Group thrive in a competitive industry!

Thanks, Joe!