In this episode, we’re tackling a game-changer for small businesses: Customer Experience Design. It’s not just about what you sell—it’s about how you make your customers feel. And trust us, that makes all the difference.

Here’s what we’ll cover:

• What customer experience design is and why it’s crucial for your business.
• How to map your customer journey to identify pain points and create unforgettable interactions.
• The importance of proactive communication to manage expectations and build trust.
• Simple ways to gather customer feedback and turn it into actionable insights.
• How adding a personal touch can make your business stand out from the big competitors.

By the end of this episode, you’ll have actionable strategies to create a customer experience that builds loyalty, drives word-of-mouth, and keeps your customers coming back for more.

Let’s build a business your customers love to talk about!

🔗 Ready to dive deeper? Join me for my CX Small Business Jumpstart, where I'll show you how to create experiences your customers won't forget - all in just 6 weeks without spending a fortune! email me at [email protected] for more information or to sign up.

📢 Share your thoughts: What’s one area of customer experience you’re focusing on? Join the conversation and connect with us!

#CustomerExperience #SmallBusiness #CXDesign #BusinessGrowth