• The real cost of missed appointments—to patients, practice revenue, and team morale.
• Why a strong Kept Appointment Percentage (KAP) is the foundation of chiropractic success.
• Dr. Noel Lloyd’s analogies and scripts that change patient behavior (like the “you’re scaring me” approach).
• The critical role of written care plans, transfer of authority, and day 2 reports of findings.
• How to prevent the “Swiss cheese” schedule with practical systems and culture.
• The “third visit” process that trains patients to be great partners in their own care.
• Office culture hacks: from environment to proactive scheduling to role-playing objections.

Your next steps with Five Star Management:

• ✅ Book a free call with Dr. George Birnbach for personalized growth strategies: https://myfivestar.com/work-with-us/
• 🎟️ Join us live in Orlando, November 15–16 for our transformational events: Win-Win Associates & New Patient Edge: https://myfivestar.com/live-event-november-2025/
• 👉 Don’t miss future deep dives—subscribe now for more proven chiropractic practice growth strategies!