The Senior Advisor

The growing senior living population and increasing demands for senior living communities has made this sector an important aspect of the real estate industry. Real estate and senior living properties are interrelated through investment opportunities, property development, management, market analysis and regulations.

While resident healthcare needs continue to be an ongoing challenge and expectation for senior living operators, owners and operators are also responsible for operating, and managing real property.

The podcast discusses market-focused topics and details concerning real estate and senior living risk. WTW Senior Living and Real Estate Vertical experts share their expertise on market focused topics and details on risk exposures concerning real estate investment, property management, acquisition, development challenges and the complexities of intertwining of resident care and real estate insurance placement solutions.

In the second episode of our three-part mini-series on severe weather and disaster management, host Rhonda DeMeno is joined once again by Wade Miller from OneRallyPoint, David Gluckman from WTW and Cal McCarty from ServiceMaster. This episode delves into the essentials of business continuity plans, disaster response strategies and emergency shutdown procedures. The experts also cover crucial topics such as fire protection, mitigation strategies, utility management and evacuation planning. Tune in for an in-depth discussion on proactive planning and its critical role in navigating severe weather events effectively.

Don't miss the final episode of The Senior Advisor's three-part mini-series on severe weather and disaster management. Host Rhonda DeMeno returns with Wade Miller from OneRallyPoint, David Gluckman from WTW, and welcomes Henry Daar, WTW's National Leader for Property Claims. This episode provides expert insights into preparing for, quantifying, and resolving large and complex insurance claims including property damage, business interruption, extra expense, contingent interruption and third-party claims management. Tune in for valuable strategies and expert advice on handling major insurance challenges.

In this episode, host Rhonda DeMeno discusses critical strategies for senior living operators to ensure the safety of employees and residents during severe weather events such as hurricanes, tornadoes, or storms. Joined by Wade Miller from OneRallyPoint, David Gluckman from WTW and Cal McCarthy from ServiceMaster, they emphasize the importance of conducting thorough risk assessments to identify community vulnerabilities. The conversation covers the essentials of effective communication plans, facility preparations, and ensuring readiness among staff, residents, and families, including detailed evacuation plans.

Host Rhonda DeMeno welcomes guests Maryann McGivney, Healthcare Industry Vertical Leader for North America for WTW and Randy Stimmell, a Senior Vice President and Client Executive for WTW where they take a deep dive into WTW's distinctive industry vertical specialization and comprehensive approach to broking and servicing solutions. They discuss how it accomplishes the building of a risk management program customized to a senior living operator's needs. Our guests also highlight the benefits of managing risk across all insurance segments specific to senior living, provide details on current and future risks that senior living operators face and discuss concepts for designing a customized risk management program to drive down a total cost of risk.

It is essential to provide clear and concise information about a fall event. In the final episode of our five-part mini-series on fall management, Rhonda and guests Maria Wood, an attorney at Hall Booth Smith and Joan Porcaro, Client Relationship Manager at WTW walk the listener through a post-event root cause analysis and disclosure. This episode discusses the importance of timely disclosure and conducing the root cause analysis post-event to identify the cause of the resident fall. Our guests also dive into the importance of keeping open lines of communication with the resident and family members in mitigating lawsuits and reputational risk.

Rhonda and guest George Netscher, CEO of Safely You focus on technology applications and their use in fall prevention and management in the fourth episode of our five-party mini-series on fall management. George and Rhonda discuss valuable AI insights and the ways that AI can augment a fall management program through critical interpretation on AI generated information and keep residents and families more informed about fall events.

In the third episode of our five-part mini-series on fall management, Rhonda talks with guests Austin Elkin, Underwriting Specialist for Berkshire Hathaway and Randy Stimmell, Senior Vice President for WTW. Austin, Randy and Rhonda discuss the frequency and severity of claims that the senior living industry is experiencing as a result of resident falls and touch on fall trends and best practices to mitigate claim activity.

Part two of our five-part mini-series on fall management features guests Neely Sullivan, Education Specialist for Select Rehabilitation and Camille Jordan, Senior Vice President of Clinical Services for Brookdale Senior Living. This episode focuses on wellness and fall mitigation programs such as physical therapy, occupational therapy, balance and fall prevention classes. Rhonda and her guests are able to highlight the importance of wellness assessment and comprehensive rehabilitation programs to address fall prevention effectively.

The WTW Senior Living Claims Benchmarking Study identified that resident falls continue to be the number one driver of claims in the senior living industry. In part one of our five-part mini-series on fall management, Rhonda talks with Kathleen Weissberg, National Director of Education for Select Rehabilitation on fall mitigation strategies and fall program concepts. This episode examines basic concepts to include in a community fall management program and discusses a multi-faceted approach to fall prevention involving collaboration among care-giving teams and residents' families.