Host Rhonda DeMeno welcomes guests Maryann McGivney, Healthcare Industry Vertical Leader for North America for WTW and Randy Stimmell, a Senior Vice President and Client Executive for WTW where they take a deep dive into WTW's distinctive industry vertical specialization and comprehensive approach to broking and servicing solutions. They discuss how it accomplishes the building of a risk management program customized to a senior living operator's needs. Our guests also highlight the benefits of managing risk across all insurance segments specific to senior living, provide details on current and future risks that senior living operators face and discuss concepts for designing a customized risk management program to drive down a total cost of risk.

It is essential to provide clear and concise information about a fall event. In the final episode of our five-part mini-series on fall management, Rhonda and guests Maria Wood, an attorney at Hall Booth Smith and Joan Porcaro, Client Relationship Manager at WTW walk the listener through a post-event root cause analysis and disclosure. This episode discusses the importance of timely disclosure and conducing the root cause analysis post-event to identify the cause of the resident fall. Our guests also dive into the importance of keeping open lines of communication with the resident and family members in mitigating lawsuits and reputational risk.

Rhonda and guest George Netscher, CEO of Safely You focus on technology applications and their use in fall prevention and management in the fourth episode of our five-party mini-series on fall management. George and Rhonda discuss valuable AI insights and the ways that AI can augment a fall management program through critical interpretation on AI generated information and keep residents and families more informed about fall events.

In the third episode of our five-part mini-series on fall management, Rhonda talks with guests Austin Elkin, Underwriting Specialist for Berkshire Hathaway and Randy Stimmell, Senior Vice President for WTW. Austin, Randy and Rhonda discuss the frequency and severity of claims that the senior living industry is experiencing as a result of resident falls and touch on fall trends and best practices to mitigate claim activity.

Part two of our five-part mini-series on fall management features guests Neely Sullivan, Education Specialist for Select Rehabilitation and Camille Jordan, Senior Vice President of Clinical Services for Brookdale Senior Living. This episode focuses on wellness and fall mitigation programs such as physical therapy, occupational therapy, balance and fall prevention classes. Rhonda and her guests are able to highlight the importance of wellness assessment and comprehensive rehabilitation programs to address fall prevention effectively.

The WTW Senior Living Claims Benchmarking Study identified that resident falls continue to be the number one driver of claims in the senior living industry. In part one of our five-part mini-series on fall management, Rhonda talks with Kathleen Weissberg, National Director of Education for Select Rehabilitation on fall mitigation strategies and fall program concepts. This episode examines basic concepts to include in a community fall management program and discusses a multi-faceted approach to fall prevention involving collaboration among care-giving teams and residents' families.

In the third and final episode of our series on I-SNPs, Rhonda and guests Kenny White and Amy Kaszak are back, taking a look into regulatory structure and compliance. They'll also discuss a case study where a community engaged in SNP's to its advantage and the advantage of its residents.

In part-two of our series on I-SNPs, Rhonda talks to Kenny White, National Managed Care Practice Leader for WTW and Amy Kaszak, EVP of Strategic Initiatives for Curana Health to discuss the costs and the risk/benefits of special needs programs in both the senior living and long-term care spaces.

In the first episode of The Senior Advisor, host Rhonda DeMeno welcomes Cheryl Phillips, President and CEO of the SNP Alliance and Amy Kaszak, EVP of Strategic Initiatives for Curana Health, to the show to address Medicare Advantage Institutional Special Needs Plans (I-SNPs). This episode focuses on defining SNPs: what they are, what they do and how they inter-related to senior living and long-term care.