The Service Center

Drop me a text!

[Episode 20]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York’s 90th anniversary. In 2019, he received the Pinnacle Award as Canada’s Hotelier of the Year.

You can connect with Edwin on LinkedIn: linkedin.com/in/edwinfrizzell

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Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share 

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 19]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York’s 90th anniversary. In 2019, he received the Pinnacle Award as Canada’s Hotelier of the Year.

You can connect with Edwin on LinkedIn: linkedin.com/in/edwinfrizzell

-----
Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share 

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 18]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Brian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was born into a hospitality family – his father worked directly with Colonel Saunders himself to grow Scott’s Chicken Villa into what we know today simply as KFC.

Entrepreneur, partner, leader, and supporter – Brian continues to put his partners and people first and is in steadfast service to their success. 

You can connect with Brian on LinkedIn: linkedin.com/in/brian-leon-7466a822 or visit Choice Hotels Canada: https://www.choicehotels.com/en-ca

-----
Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share 

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 17]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Brian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was born into a hospitality family – his father worked directly with Colonel Saunders himself to grow Scott’s Chicken Villa into what we know today simply as KFC.

Entrepreneur, partner, leader, and supporter – Brian continues to put his partners and people first and is in steadfast service to their success. 

You can connect with Brian on LinkedIn: linkedin.com/in/brian-leon-7466a822 or visit Choice Hotels Canada: https://www.choicehotels.com/en-ca

-----
Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share 

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 16]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Trina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, she jumped into the world of hospitality and tourism with Tourism Victoria, spending nearly 6 years leading public relations strategies and marketing programs. In 2017, she joined the team of Accent Inns and Hotel Zed, where she continues to drive creative engagement and non-traditional communications that are driven by FUN and led with love.

You can connect with Trina on LinkedIn: linkedin.com/in/trina-notman-075b953

Accent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com

-----
Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share 

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 15]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Trina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, she jumped into the world of hospitality and tourism with Tourism Victoria, spending nearly 6 years leading public relations strategies and marketing programs. In 2017, she joined the team of Accent Inns and Hotel Zed, where she continues to drive creative engagement and non-traditional communications that are driven by FUN and led with love.

You can connect with Trina on LinkedIn: linkedin.com/in/trina-notman-075b953

Accent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com

-----
 Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share 

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 14]

Mandy Farmer is a hotelier who puts people, service, & experience at the forefront of everything she does! She is President & CEO of both Accent Inns & Hotel Zed, two brands that pack a lot of personality. She embraces doing things differently, hires rebels, and pushes against being boring – all with a of leading with love. If you are ready to radically enrich the lives of others, you are definitely part of her tribe.

Mandy received the 2016 KML Pinnacle Award for Hotelier of the Year & was awarded Business of the Year in 2018 by the Tourism Industry Association of Canada. In 2021, Waterstone Human Capital celebrated Accent Inns as one of Canada’s most admired corporate cultures. And in 2022, Hotel Zed Tofino was listed by Fodor’s Finest Hotels as one of the finest hotel’s in Canada. 

Mandy on LinkedIn: linkedin.com/in/mandyfarmer

Accent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com

Host: William C Murray, PhD:

 William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
 
 William is an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!

E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ 

Podcast: https://theservicecenter.buzzsprout.com 

Podcast art: Jack Designs a Graphics Company

Apple Podcast: https://podcasts.apple.com/podcast/id1586989748 

Spotify:  https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 

Stitcher: https://www.stitcher.com/show/the-service-center 

Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center 

iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/ 

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 13]

Darcy MacDonell is a restauranteur and entrepreneur who current owns and operates multiple hospitality businesses in Orillia, Ontario with his partner Simon MacRae, including The Common Stove, PICNIC Tapas & Wine Bar, and ROOMService. Before pivoting to Orillia, he built and operated one of Toronto’s first farm-to-table focused restaurants, The FARMHOUSE Tavern. After working under mentors like Peter Oliver, Michael Bonacini, and Charles Khabouth, Darcy has established his own direction in foodservice over the last decade, grounded in ideals of sustainability, local foods, and balancing work with life. 

You can connect with Darcy directly through his LinkedIn profile: linkedin.com/in/darcymacdonell

 Host: William C Murray, PhD:

 William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
 
 William is an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!

E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ 

Podcast: https://theservicecenter.buzzsprout.com 

Podcast art: Jack Designs a Graphics Company

Apple Podcast: https://podcasts.apple.com/podcast/id1586989748 

Spotify:  https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 

Stitcher: https://www.stitcher.com/show/the-service-center 

Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center 

iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/ 

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 12]

Arjun Channa is the General Manager of The Ritz-Carlton St. Thomas in the U.S. Virgin Islands. He is a true professional in the hospitality field and a life-long hotelier with a decade and a half of experience in the general manager role throughout the globe. He has led iconic properties in Vanuatu, Aruba, Puerto Rico, India, Canada, and now at the luxury property in St. Thomas. His focus is on excellence in everything you do and that true hospitality lives in the hearts of people, whether colleagues or guests. 

You can connect with Arjun through his LinkedIn profile: linkedin.com/in/arjun-channa-85040321

Host: William C Murray, PhD:

 William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
 
 William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!

E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ 

Podcast: https://theservicecenter.buzzsprout.com 

Podcast art: Jack Designs a Graphics Company

Apple Podcast: https://podcasts.apple.com/podcast/id1586989748 

Spotify:  https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 

Stitcher: https://www.stitcher.com/show/the-service-center 

Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center 

iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/ 

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 11]

Erin Haid is the Director of Global Talent Acquisitions for Four Seasons Hotels and Resorts. She has over 15 years of experience within the hospitality field, from her time in foodservice as a Manager for Earl’s Restaurants, to developing talent and culture with Starwood Hotels and Resorts, then with Accor. Prior to taking on her national leadership position with Four Seasons, she was the Head of People with Ten Thousand Coffees, an organization focused on the power of professional networks, connections, and mentorship. 

Erin in an accredited facilitator with Insight Discovery along with LEGO Serious Play FUNdamentals program. She currently is a member of the advisory council for the Ted Rogers School of Management at Ryerson University. 

You can connect with Erin through her LinkedIn profile: linkedin.com/in/erinhaid 

Host: William C Murray, PhD

William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
 
 William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!

E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ 

Podcast: https://theservicecenter.buzzsprout.com 

Apple Podcast: https://podcasts.apple.com/podcast/id1586989748 

Spotify:  https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 

Stitcher: https://www.stitcher.com/show/the-service-center 

Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center 

iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/ 

Support The Service Center!: https://www.buzzsprout.com/1844427/support