Why your clients aren't implementing has nothing to do with your messaging, your pricing, or your program — and everything to do with the sales process you were taught to use.
When you have someone in your program that is not doing the work — or someone that you had to convince to get into your program — that is one of the very reasons you're having to work much harder than you would have to work. Because you had to convince them to invest.
You thought it was your pricing, your program deliverables, or your messaging.
But there is one thing you haven’t considered—the sales process that you've been taught to use.
You used the pain-based selling strategy that’s as old as methuselah.
You lead with their pain. You agitate the pain and feed their words back to them in the pitch.
So you ask them things like:
What’s your biggest struggle?
How would your life change if you solved this problem?
What is the biggest challenge you’re having right now.
What is your goal?
You’ll use that because you’re taught to uncover the deepest wound, uncover the thing that’s costing them the biggest pain point, and use that to flip it and pitch them your program and your offer.
Why Pain-Based Selling Doesn't Move People Into Action
But let me tell you something about pain-based sales conversion strategies:
Many people have such a high tolerance level for pain that it actually does not move them into action.
That is why someone will stay in a job that they say they hate. They'll stay in a relationship that they say that they're unhappy in. They won't go to the gym, though they say they're unhappy with their weight.
Because pain is not enough to move a person into execution.
So no matter how accurately you describe their pain, they will not be able to perform unless they are at the ready level.
And when that person is not ready to execute, you're going to have to work 10 times harder than you would with someone who was actually ready to execute.
You're going to have to do more work. That means you're going to burn yourself out trying to serve them — because they were misaligned. Not because they were a bad person. Not because your program was not something that could actually help them get results. But they were not at a ready buyer level which is where you find a sophisticated buyer.
The Sophisticated Buyer Is Looking for a Problem Solver not a Pain Solution
A sophisticated buyer is a person who's clear on what their problem is. They're clear on what they are looking for. They're clear on what they need to resolve that problem.
A sophisticated person is looking for a problem solver. They're not looking for someone that just has a pain solution.
Sophisticated buyers are already investors. They are executors. They have gotten results, reached a bottleneck that pushes them to actively search for a solution. They will sniff out your pain-based sells strategy in a heartbeat.
That's why I stopped using it many, many years ago. I tossed the entire sales script that I had been taught because I saw what it was doing.
Some people call it sales psychology, but some of it is actually manipulation. It becomes manipulation is when you are using things to convince someone into finally giving you the sale. Most of them are giving you the sale not because they're ready. They're giving it to you because you wore them down.
That’s exactly what pain-based sales strategy teaches you: keep going until you get a yes. Until you get a direct no, you keep going.
You take the relational part of conversion completely out, because your only focus is making that sale. You stick to a script and you miss all of the signs and signals.
Your Foundation Has to Be Alignment
When you're working with sophisticated buyers, your foundation cannot be "let me convert" or "let me just get the sale." It has to be alignment.
Most sales scripts are not positioned for alignment. They're only created to convert.
The problem is not conversion. It is what happens when you fill your container with misaligned clients.
Misaligned clients will not only cost more effort. They will cost you money. Your failed payments and churn rates will be as high as a giraffe.
Not only that, you'll end up questioning your ability, you'll end up questioning your program, your offer, and your confidence goes right out of the window. You’ll start selling $50 sessions for a product valued at $10,000.
And let me tell you from experience: when you do this, you will be miserable.
And more than likely they will not get the results that you know your process, your methodology, your framework, your strategy will get them.
They won’t get the results — not because your stuff doesn’t work, but because they never should have been in the program to begin with.
The failed payments have nothing to do with your pricing or your program — and everything to do with you using a misaligned sales strategy for sophisticated buyers, a misaligned sales strategy for your most aligned client.
Alignment starts with the very strategy you're using to convert.
Alignment starts with the sales strategy you’re using to convert
There’s a difference between a conversation that is asking questions to better understand for alignment, and those who are just asking the questions for persuasion. They are not the same.
Think about the standard questions on most applications:
What is your biggest struggle with overcoming this challenge? How would your life change if you were to achieve these results? What specific goals do you want to achieve? Have you worked with a coach before? How much have you invested — are you prepared to make this investment?
Those questions do not determine if you are truly aligned for that program.
Those questions are simply designed to see what objections you may have — how they can position their response to you in your own words so that you believe their program is going to get you those solutions. That's what I call manipulation.
A Sustainable Business or a Profitable Prison
If you have people that you have to handhold, if you are dreading getting on a sales call, if you're having to follow up three to five times just to get someone to tell you a yes — there's a reason why.
You can get that person into your program, but I don't care how much money they pay you: if that person is not a sophisticated buyer, someone who is actually ready to put in the work, you are setting yourself up for what I call a profitable prison.
Which means you're going to be so glued to your business, you won't have time for yourself — because you have to spend all of your energy, all of your effort trying to get someone to do work, to get results in a program that they were not ready for.
You can get a person in, but you can't keep them in and keep them paying. Because if they're not getting results, guess what? Those payments are going to flop. Then you have to work harder to get more people into your program. Your churn rate is extremely high. You're going to have to launch every six weeks. You're going to have to post on social media five to 10 posts a day. All that high-effort, high-energy promotion just to keep people in your ecosystem — when the people you got in make the first payment or the second payment, and by the third payment, they're out of there.
Because the method that you used to get them into the door was already misaligned. It was already misaligned. So what you need to look at now is not "am I charging too much?" It's not "am I saying the right things in my post?" It's not "am I posting enough?" It's not "am I emailing enough?"
What you need to look at is: does my sales process actually align with the sophisticated buyer?
If you are tired of implementing strategies that push you outside of how you are built — and you can feel it in your gut, you already know it — this is your invitation.
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