In this episode of Stories from the River, host Charlie Malouf welcomes Chris Wright, Regional Manager of the West Region and the 2023 Multi-Unit Leader of the Year for Broad River Retail, for part one of this two-part series. Chris discusses his journey, including his decision to move to North Carolina with his wife Ashley to join Broad River. He reflects on his time since joining the company in May 2019, revealing his trajectory from working as a General Manager in Mooresville to becoming the Regional Manager of the Year in 2023. Chris passionately recounts the strategies and personal and professional growth he has fostered within his team amidst the dynamic changes the pandemic brought. These shifts included the opening and relocation of stores and a new distribution center in Spartanburg, an incident of cyber attack, and adapting to remote communication methods.

Chris Wright shares his pride in the achievements of his team, noting measurable successes with specific key performance indicators and recalling the rigorous focus on customer experience metrics, such as the "comfort test" and "draw the room." Moreover, he highlights the significance of the annual themes at Broad River, and the commitment to the "Connect" theme, connecting it to the previous year's theme "Elevate." Echoing the culture of celebration at Broad River Retail, Chris recalls heartwarming memories from gatherings like the gala where he was awarded the 2023 Regional Manager of the year, and how it took him by surprise. Come back for part two of the conversation with Chris!

Additional Resources:

Matthew McConaughey's Art of Livin' Event - The Highway to More Immersive Workshop "Roadtrip" - https://artoflivinevent.com/roadtrip

This episode on YouTube: https://youtu.be/Rl8uFY4rtWo

Visit https://www.storiesfromtheriver.com for more episodes.