“If you’re not moving now, someone else will poach your base. The opportunity is huge—but the window is now.” — Robert Galop, Creo Solutions

As AI, CPaaS, and automation shift from buzzwords to business drivers, Creo Solutions is helping MSPs, CSPs, and channel partners get from theory to execution—fast. In a recent Technology Reseller News podcast, we caught up with Robert Galop and Kevin Nethercott to talk about lessons from a packed Q1 event season and how Creo is helping partners double revenue and reduce churn with powerful new tools like communications automation and vCon-based analytics.

From Buzz to Business: AI Finds Its Place

At events like Mobile World Congress, Enterprise Connect, and Channel Partners, Galop and Nethercott saw a turning point: AI is no longer a billboard phrase. It’s now a baked-in feature set delivering real-world impact.

“This year, AI moved off the signage and into actual use cases,” said Galop. “It’s impacting customer experience, sales, employee workflows—and it’s starting to move the needle on revenue.”

Nethercott added that network APIs are making similar leaps—from future promise to practical tools. Use cases like replacing SMS one-time passwords with secure network authentication are hitting the market now, with major players like Meta moving in.

CPaaS and Automation: The Next Big Shift

What’s next? According to Creo, it's communications automation—helping CSPs and MSPs offer smarter, faster, more connected customer experiences.

“Service providers often think they can’t deliver this,” said Galop. “We come in, co-sell with them, train their teams, and help get it in front of customers.”

Creo also supports deployment of vCon-based analytics, which let service providers tap into millions of voice and digital interactions already flowing across their networks. That data, once invisible, is now actionable—reducing churn, identifying revenue opportunities, and even recovering at-risk accounts.

“One of our customers used vCons to detect churn risk—and saved two major clients within 30 days,” said Galop.

Fast Ramp, Real Results

What sets Creo apart is its speed and end-to-end support. They’re helping partners go from zero to revenue-generating in under 30 days.

✅ Advisory: Go-to-market guidance, C-level alignment, blue sky planning

✅ Training: Sales team enablement, customer discovery sessions

✅ Tech: Development + integration support to activate automation and analytics

✅ Urgency: Involved in $100K+ automation deals and $200K+ analytics rollouts now

“We’ve done this before,” said Nethercott. “We bring the tech, the playbook, and the team to get our partners moving immediately.”

A Simple Entry, a High-Stakes Moment

“It’s easy to get started—but the caution is, this will move fast,” warned Galop. “If you’re not doing this, someone else in your market will.”

Creo is actively looking for partners who are ready to act. For CSPs and MSPs under pressure to differentiate, scale, and win in Q2, this might be the quarter that changes everything.

Learn More

Visit creosolutions.tech

Catch Creo Solutions at the vCon Summit this month in Cape Cod

#CreoSolutions #CPaaS #vCon #AI #Automation #MSPs #CSPs #CommunicationsAutomation #VoiceAnalytics #TechPartners #ServiceProviderGrowth #DigitalTransformation #CustomerExperience