Jeff Toister is a leading authority on customer service, with five books to his name, including the widely acclaimed "Service Culture Handbook" and his latest: “Human Service: The Skills AI Can’t Replace.” With over 11,000 professionals subscribing to his tips and millions benefiting from his training courses, Jeff’s expertise is rooted in real-world experience. His insights are particularly valuable in today’s environment where AI is becoming increasingly prevalent in customer interactions. Jeff reached his Do Point® at the very beginning of his customer service career.