What if building a great company starts with fixing what everyone else tolerates? In this episode of The Smartest Person in the Room, Christin and Amber sit down with Justin Volrath, Founder and CEO of PayCompass, to unpack what it really looks like to build a business rooted in trust, clarity, and doing things differently.
From starting in the corner of a bedroom to scaling into a national operation processing billions, Justin shares the mindset shifts, leadership decisions, and uncomfortable moments that shaped his growth... and his company’s.
In this episode, we cover:
- Why most sales organizations fail their people and how to change it
- Building a culture around being dependable and coachable
- The reality of delegation and why letting go is harder than it sounds
- How putting your people first drives better business outcomes
- Adapting to industry shifts and using technology to stay ahead
- What it means to raise the standard for an entire industry
If you’re a founder, leader, or someone building a team, this episode will challenge how you think about growth, leadership, and what it really means to scale something that lasts. This isn’t about having all the answers. It’s about being willing to rethink how things have always been done and building something better because of it.
Subscribe and listen to the episode to hear the whole conversation.
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Website: https://paycompass.com/