Twilio recently conducted a report all about the State of Customer Engagement for APAC.
Here are some key findings from the report.
98% of businesses say their use of video communications with customers accelerated more than other channels during the pandemic.
More than 3 in 4 organisations now use video communications with their customers.
85% of businesses say digital communications are critically or very important to their current survival during the pandemic.
98% of organisations say not digitising their customer engagement would have negatively impacted their business.Want to join my waitlist for my upcoming Social Media Course - www.pinkcowsocial.com.au/waitlist
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