The Social Housing Round Table

This week’s Round Table gave space to an important moment in the social housing calendar: the Chartered Institute of Housing’s Vice-Presidential election.

Five candidates — Evie Copeland, Thomas Sutton, Katrina Henshaw, Paul Smith and Hony Premlal — joined Matt Baird for an open conversation about their vision, motivations and hopes for the future of the sector.

Expect:

This was an unusually open forum for a leadership discussion — one where everyone got a voice.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

In this ASB Awareness Week special, the Social Housing Round Table welcomed Sharon Murphy and Jack Madge from Green & Burton ASB Associates to explore one of the most debated questions in the sector:

What if an ASB case isn't ASB?

With over 115 attendees from across the sector, the conversation tackled:

It was a thoughtful, challenging and highly relevant discussion that underlined the importance of compassion, clarity and collaboration in responding to complex cases.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

What does it look like when a housing provider fully commits to listening, reflecting and responding to feedback—not just in principle, but in practice?

In this episode, Joe Williams from Settle joins Matt Baird to share an honest and refreshingly open account of their approach to feedback, culture change and continual improvement. Joe doesn’t gloss over what’s gone wrong. Instead, he shares the real journey: from discomfort and pushback to meaningful progress.

Expect thoughtful insights on:

This is one of the most reflective and constructive conversations we’ve had, tune in today!

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

This week’s Social Housing Round Table sponsored by Devonshires focused on a sensitive but essential topic: inquests.

Joined by Samantha Grix and Charlotte Greatorex of Devonshires, the session shed light on what happens when a resident dies, what landlords can expect from the inquest process, and how responsibility is examined and understood.

Key themes included:

A rare and necessary conversation that every provider should hear.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

In this episode of The Social Housing Round Table, James Green of Breathe Pure joins Matt Baird to shine a light on one of the sector’s most urgent and frustrating issues: damp and mould.

With honesty and urgency, James challenges the sector’s complacency, calling out the gap between intent and action five years after the tragic death of Awaab Ishak.

The session explores:

An unfiltered, emotional conversation that cuts through excuses and calls for real accountability.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

In this week’s powerful episode of The Social Housing Round Table, Elaine Middleton led a frank and impassioned discussion around the sector’s willingness—or reluctance—to change.

Drawing on insights from both social and private housing, Elaine made the case that if the sector continues to resist evolution, it risks a catastrophic collapse. From resident voice and trust, to structural rigidity and decision-making, nothing was off the table.

Expect passionate contributions, uncomfortable truths, and a call to action for leaders across housing to stop talking and start doing.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

Chris Holloway of Greatwell Homes joins us this week to discuss TSMs, complaints and accuracy.

Are the TSM scores accurate? What constitutes a good service score? And how can we improve this all through collaboration?

This week’s Social Housing Round Table featured Jo Leckie and Clare Paterson, who returned to the Round Table to share findings from their benchmarking survey on Knowledge and Information Management (KIM) in the housing sector.

The session unpacked why 'good data' isn’t always the right data, and why tenants’ voices must be given equal weight alongside performance indicators and system outputs. With nearly 70 attendees from across the sector, the discussion highlighted the need to break down silos, rebuild trust and rethink how and why we collect the information we do.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

This week’s Social Housing Round Table welcomed Dr. Eve Blezard from the Chartered Institute of Housing for an important discussion on the implementation of Awaab’s Law.

Eve outlined what housing providers can expect as the sector moves from consultation to delivery, the moral imperative driving change and the operational and financial hurdles providers must overcome.

The conversation didn't shy away from the realities: balancing regulation with real world challenges, ensuring tenant safety and the urgent need for better communication across organisations.

Essential listening for anyone committed to raising housing standards and doing right by tenants.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

This week, Sarah Daly from Agile Homes joined The Social Housing Round Table to ask a crucial question: how do the decisions we make at the point of development ripple into long-term asset spend and more importantly, tenant experience?

Drawing on her extensive background across sustainability, retrofit and neighbourhood regeneration, Sarah opened a wide ranging conversation on how better communication between development and asset teams could unlock serious long-term value.

More than 50 people joined live for a session that sparked debate, challenged assumptions and made a compelling case for joined up thinking across housing providers.

Tune in to become part of the conversation today.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.