In this episode of The Social Worker Podcast, we speak with Mabel Lam as part of CASW's special series celebrating 100 years of social work in Canada.
Mabel's journey began with a conviction she carried from a young age in Hong Kong: a simple, stubborn desire to help people and to see them treated with dignity and genuine humanity. That desire became a profession, and that profession became a bridge between two very different worlds.
That thread has followed her across schools, newcomer organizations, domestic violence victim services, and eventually the Government of Alberta's Victims of Crime Assistance Program. It has also deepened through her own experience of immigration, arriving in Canada in the wake of the pandemic, rebuilding a career from the ground up, and learning a new system through trial and error, so that she could turn around and light the path for the newcomers coming after her.
Throughout the conversation, Mabel reflects on what it means to practice social work across cultures and in the quieter corners of the profession, the outreach visits, the letters where every detail matters, the spaces where care does not always look the way people expect. She reminds us that the people who hold space for everyone else are human too, and that the emotional weight of this work is real, even when it goes unspoken.
This episode invites us to think about care differently. Sometimes it is safety planning and court support. Sometimes it is accepting your own humanity, naming your own limits, and imagining the structures we have never built, like an anonymous national helpline where social workers in crisis could finally turn to someone without shame.
Mabel leaves listeners with a grounding reminder for the next century of social work: accept your own pace, be honest with yourself, and remember that no one is perfect. Every experience, good or bad, is a single dot in a larger drawing, and one day you will step back, see the whole picture, and find your true resilience and power. Above all, she hopes the profession never loses its humanity, that in an age of rapid technology, we hold onto the heart-to-heart, human-to-human connection that makes this work irreplaceable.