The Son of a Poor Man Podcast

Tom and Ty have a conversation about being careful how you decide if a customer is a "Karen." Are they really that hard to please, or are you just not giving the job your best effort?

Due to popular demand, we're rerunning the episode with real estate guru Linda Weppner for today's show. This is a great episode, and Linda has tons of great advice for folks hoping to start and run their own business.

Tom and a scratchy-throated Ty talk about how to handle a situation that can't be completed to the customer's original specifications, due to issues outside your control. How do you salvage that situation and turn it into a success?

Tom sits down with Kaiser Flooring owner Troy Griffith to talk about working with other service-based businesses.

Tom and Ty discuss marketing, and in particular, the "marketing" offered to you by those outfits that call you up out of the blue and promise you amazing returns on your investment if you take them up on their services. But Tom has a less expensive -- and better -- option for you.

Tom and Brian sit down to talk about the economy, what to do when things get tight, and a whole bunch of other stuff only the two of them would think to bring up.

Tom and Ty have a conversation about the programs in the community that purport to be about celebrating the best businesses in their industries, but in reality (in some cases), are really no more than a shakedown.

Tom has Tate Shrock in to talk about AI, and in particular the AI phone answering system they set up for Service First a few months ago. The system is a great idea, but Tom is questioning the acceptance of the system among his customers.

Tom and Ty talk about finding the thing you can deliver to solve a problem or issue people are having. It might be a service you provide, or finding a way to make it work for your customer when everyone else is putting them off for weeks. Or something completely different. But the pain the market is feeling is your opportunity.

Tom has Sarah Urbanek from CASA of Laramie County in to talk about similarities and differences between service based businesses and non-profit organizations that are also service-based.