Tom and Ty talk about when you should discount your services and when you shouldn't. Discounting can be a good tool for generating more business, but be careful with it. You can discount yourself right out of business.

Tom and Ty talk about how to handle jobs that don't go quite according to plan. Do you give refunds? Partial refunds? Come back and redo it until it's right? Whatever your process, make sure you have it in writing and the customer gets it.

Tom and Ty talk about what you need to be doing to prepare for an economic downturn -- whether it happens or not. As the Boy Scouts say, "be prepared."

Ty takes control of the podcast today, and he talks about the importance of having a backup plan in case something goes sideways.

Tom takes on a difficult subject today ... how do you know if it's time to give up on your dream of building a business? On the flip side, he also gives some tips on how to recognize the things that will lead to having to hang it up, and maybe pivot so you can keep the business going through the hard times.

Ty's truck is on its last legs, and Tom has been annoying about it for months, even though Ty's vehicle went much longer than Tom's did before ever having engine trouble. But that's beside the point, because now Ty's shopping for a new truck. Tom has advice about how to be able to legally write off 100% of the value of the new (used) vehicle.

Tom had a chance to look at two P&L statements for two different businesses this week. One was a company that had scaled up to a larger business, and the other was a single-operator business, both doing similar work. The difference in the net profit was surprising. It made Tom think about the things that make a business more or less prime for scaling.

Tom and Ty talk about the difference between building the business and doing the work. You might be better at one than the other. If so, think about finding some help with the pieces you aren't as good at.

Tom's on his own today, talking about culture. What's the culture of your business? And is it helping you get and keep customers? Or is it causing you problems? Tom talks about that and how to change it for the better.

Tom and Ty talk about what happens at the end of your career. You've spent all these years building up a great business -- what now? Do you sell it? Hand it down to the next generation or to a loyal employee? Or do you just walk away? And whatever you end up doing, do you have a nest egg you can rely on as you ride off into the sunset?