In this episode, our guest host, Wes McChristian is joined by Jonathan Henault, Customer Experience Manager at Kentico. They discuss creating a customer journey map to improve customers' overall experience, the idea of implementing digital maturity in your business's roadmap, and more.

Digital Experience Maturity, also referred as, Customer Experience Maturity is defined as a company's capability in measuring and delivering digital customer experiences across its main touchpoints.

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