Some companies think that strong customer service means great people that a very polite and respond to requests quickly. Wrong. People do not equal (!=) customer service. To scale your business, you need to add customers without adding more people. And besides, if a customer needs to reach out to your customer service team, you've already let them down.

If you're running a B2B SaaS company, you'll inevitably land a "big deal" that requires your team to step up and go above and beyond your current product offering.  In this episode, we'll give you some tips to keep those projects from going off the rails and sinking your company.

Have you ever heard someone say “I don’t work hard, I work smart.”  What a load of garbage.  Everybody tries to work smart, that’s a given.  What you need to understand is that to get a business off the ground you’re gonna have to do both. You need to work smart, and you’re going to need to work hard by putting in a lot of hours and doing the tasks that nobody else wants to do (or can do) to make your company happen.

There are countless successful celebrities who will tell you to “follow your passion”.  I’m certain you’ve seen speeches by famous people at Ivy League commencement ceremonies that bestow the virtues of following your passions. Simply put, this is terrible advice. In this episode we're going to talk about how passion for your product or industry doesn't need to exist at the beginning, but will come as you keep working on your startup.

It's a proven fact that people work best when they have a consistent routine.  For your startup, this can be an incredibly powerful tool to create a highly productive team.  In this episode, we'll talk about how we used Scrum to build a cadence to our team and their work that helped us stay on track.

Office space is an important part of any business.  It's how you attract new hires, it helps you create a company culture, and oh yeah, it's where your team is going to come up with your next big breakthrough.  The pandemic has dramatically changed the office concept, but in this episode we're going to talk about how to create an in-person office experience that your team will love.

Coming up with ideas to start a business is an intimidating task. Sometimes (read as: often) you’ll think of an idea but it’s already being done. Or maybe it’s a cool idea but not something someone would pay or pay enough for. It can be deflating and frustrating to keep coming up with ideas that don’t make the cut or that you start investing in mentally only to have it fizzle out.

Say Hello to Startup Different! A Hype-free way to grow a multi-million dollar business.

Startups are sexy. From revolutions to disruptions to pivots, running your own startup is an appealing but unfortunately buzzword-heavy endeavor. The problem is that a lot of the buzz around startups is full of myths and misnomers. Making the wrong call on questions like these can actually crush your dreams rather than realizing them.

And it’s not just business decisions. Entrepreneurs also feel constant challenges to their legitimacy—doubts from family, friends, their employees, mentors, the market… you name it.

Startup Different is here to show you that there’s another, better way to build your business. Lead by successful software entrepreneurs and brothers David and Chris Sinkinson, who sold their bootstrapped business for tens of millions of dollars, Startup Different gives you proven ideas and frameworks that can help you create a legitimate startup without all the nonsense and mythology.

In this episode you'll get to know Dave and Chris' story and how they plan to pay it forward with this podcast.