It's 2025, and online payment processing remains alive and well among today's consumers due to its convenience and security. But of the 96% of users with smartphones, only 65% have reported using a mobile app or browser to pay their bills. What accounts for the failure of policyholders to fully embrace online payment methods? And why have insurers failed to encourage greater digital payment adoption? Special guest Jim Vandanacker, Regional Sales Director at InvoiceCloud joins Andy Labrot, Sapiens' VP of Product Management, to discuss the state of online payment processing in today's insurance customer journey.