From COVID lockdown streaming spikes to today’s subscription fatigue, digital media has reshaped patron expectations fast. Users didn’t just switch platforms; they raised the bar.

This episode unpacks the biggest shifts across eBooks, audiobooks, and video from 2020 to 2026, and how habits shaped by Netflix, Spotify, TikTok, Kindle, and Apple TV+ now define what people expect from libraries: instant access, smart discovery, and trusted, ad‑free experiences.

Ann and Jeff kick off the year with an insightful conversation with Roosevelt Weeks, Director of the Fort Bend County Library System. Together, they explore the key forces shaping library priorities and services in the year ahead.

From funding challenges and political dynamics to evolving community needs and the growing demand for digital access, this discussion takes a deep dive into what’s next for libraries.

Join us for a special retrospective as we celebrate Hoopla’s biggest achievements of 2025. From expanding BingePass and SeasonPass offerings for libraries to the creation of Instant bundles and forging new partnerships with organizations like the Urban Library Council, this year marked a bold step forward. We also advanced discoverability of the Hoopla collection and championed pricing advocacy—efforts that led to more Bonus Borrows and greater value for libraries and their communities. The year was all about empowering libraries and redefining digital engagement.

Hear directly from someone on the front lines of library advocacy. Ellen Paul, Executive Director of the Connecticut Library Consortium, joins us to share how libraries are protecting equitable access to eBooks and championing patron rights. 

The Straight Download Podcast isn’t exactly LeVar Burton Reads or The NYT Book Review Podcast. And it’s definitely not Joe Rogan asking authors if they believe in aliens.

But if you’re into libraries, digital strategy, and practical ideas that actually help them connect with and serve their communities—you might find it worth a listen.

Check out this clip and see what you think.

Libraries are grappling with shrinking catalogs, rising license costs, and unsustainable holds. Ann Ford and Jeff Jankowski share how libraries can regain control through smarter budgeting, streamlined operations, and stronger patron engagement.

In this episode, we continue exploring how libraries can use data to drive impact. Our guest, Michael Holton, Vice President of Product Management at Hoopla, shares how tools like Enhanced Circulation Reporting and the Patron Growth Report help libraries make smarter decisions and better understand patron behavior. Tune in to discover how these innovations are shaping the future of library services and empowering leaders with actionable insights.

Regarding digital publishing, there’s a great deal of chatter out there—unfortunately, most of it is inaccurate. If you're interested in hearing what’s truly happening within the industry, check out The Straight Download, hosted by Jeff Jankowski, Hoopla Founder and President, and Ann Ford, VP of Hoopla Sales and Support.

In this episode, we explore why libraries need better KPIs to measure digital success and how traditional metrics like checkouts and door counts fall short. We discuss shifting focus toward community reach, engagement, and retention—while examining the impact of power users on usage data.

Ann and Jeff take a closer look at the utilization of the licenses being purchased by libraries—focusing on how utilization is measured, some of the factors that influence it, and the return on investment across different types of licenses. 

What are the hosts reading?

Jeff is diving into the intrigue of Careless People by Sarah Wynn-Williams, while Ann is exploring the powerful insights of, You’re Not Listening by Kate Murphy—two thought-provoking listens available now on Hoopla!

Related Links 

Readers First Article

An Open Request to OverDrive: two ways to reduce library costs — Readers First

Annerysms with Ann Ford  

https://library.hoopladigital.com/tag/annerysms/

LinkedIn  Group

https://www.linkedin.com/groups/14471398/