In Episode 5 of The Strata Room, I sit down with Paul Keating, Managing Director at Strata Community Insurance, for a straight-talking conversation on what strata insurance actually means for committees, owners and building managers.

Paul has spent over 20 years in the industry, holding Australasian roles at some of Australia's largest insurers before building Strata Community Insurance from the ground up.

We get into why premiums have been going up, what's driving cost at a global reinsurance level, and the commission and transparency debate, including why the NSW government stepped in and Paul's balanced take on fee for service versus commission models. He also explains how building managers actively lower a building's insurance risk profile, and shares the one thing committees can do right now to get better premiums: have a clear story for their building, back it up with evidence, and follow through on their commitments.

Honest, direct, and exactly what this industry needs more of.

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Natalie Fitzgerald is the Licensee in Charge at Genesis Strata and a Board Director of the Strata Community Association NSW, with over two decades in the strata industry. She helped build the Women in Strata mentorship program.In this episode, Natalie talks about rebranding Genesis after it split from Meriton Strata, why she believes empathy can't be taught but the ability to communicate it can, and why she'll let a toxic client go rather than burn out her team. She also gets into her work on the SCA NSW Board rebuilding trust after the ABC Four Corners fallout, and the stark gender gap she uncovered in strata leadership — where roughly 70% of strata managers are women but only around 10% hold senior roles.This is an unfiltered conversation. No corporate answers.The Strata Room is a series of 20 conversations with the principals and leaders shaping strata management in Australia. Hosted by Dino Biordi, Managing Director of LUNA Management.🎙️ Subscribe so you don't miss an episode🌐 thestrataroom.com.au

Chris Duggan has spent over two decades in strata management. He's the Group Managing Director of Bright & Duggan, one of Australia's largest and most respected strata management groups, and sits on the SCA NSW Board of Directors.

In this episode we get into what it actually takes to scale a strata business without losing what made it good, why Chris believes the industry's reputation problem is really a society problem, how AI will reshape the role of the strata manager, and what he learned about leadership after 18 years of getting it wrong first.

One of the most candid conversations in the series.

The Strata Room is a series of 20 conversations with the principals and leaders shaping strata management in Australia. Hosted by Dino Biordi, Managing Director of LUNA Management.

🎙️ Subscribe so you don't miss an episode
🌐 thestrataroom.com.au

Andrew Terrell is the Director and Licensee in Charge of Bright & Duggan Hunter — the strata management arm covering the Newcastle and Hunter region. He relocated to Newcastle to launch the operation from scratch, and has spent years publicly arguing that strata and building management need to work more closely together.

In this episode we get into what it actually takes to run a strata business in a regional market, why preventative maintenance is the thing most buildings still get wrong, the future of integrated strata and building management, and what the Hunter region tells us about where the industry is heading.

An honest conversation from someone who knows this industry from the ground up.

The Strata Room is a series of 20 conversations with the principals and leaders shaping strata management in Australia. Hosted by Dino Biordi, Managing Director of LUNA Management.

🎙️ Subscribe so you don't miss an episode
🌐 thestrataroom.com.au

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Wade McKenzie has spent over 25 years in strata management. He founded Strata Republic in 2004, sits on the SCA NSW Board of Directors, and is one of the most candid voices in the industry.

In this episode we get into what it actually feels like to run a strata management business right now — the margin pressure, the talent crisis, how he protects his team from burning out, and where he sees the industry heading.

This is an unfiltered conversation. No corporate answers.

The Strata Room is a series of 20 conversations with the principals and leaders shaping strata management in Australia. Hosted by Dino Biordi, Managing Director of LUNA Management.

Subscribe so you don't miss an episode.thestrataroom.com.au

The Strata Room is Australia's only podcast dedicated to the people running the strata management industry. 20 industry principals. Unfiltered conversations. The real story behind one of Australia's most complex sectors.Hosted by Dino Biordi, Managing Director of LUNA Management.New episodes every week from June 2026.Follow the show:🌐 thestrataroom.com.au🎙️ Spotify — coming soon🍎 Apple Podcasts — coming soon