Why is an understanding of systems critical in quality leadership? Dr. W. Edwards Deming teaches that 94% of outcomes (good or bad) are attributable to issues of systems, not the people in those systems.

Understanding the basics of systems theory, and thinking from a systems perspective, makes us better people and more compassionate leaders.

Three practical steps to living and leading with systems in mind:

1) Don't take or make it personal - separate the person from the process or the system

2) Suspend judgement - don't make it an issue of character

3) Stay curious - assume there are things you don't, but need, to know

Bonus Ted Lasso "Be curious" clip (youtube)

Join Olivia and guest Frank Benedetto as they discuss systems change, innovation, and personal peak performance. We all know healthcare is a broken system. What does that mean - for physicians and other care providers as well as patients? Does peak performance have to mean being 'on' or 'performing' all the time?

Frank Benedetto's The Honeybadger Project

Book: The Wounded Storyteller by Arthur W. Frank

Book: Building a StoryBrand by Donald Miller

If you struggle with how quickly arriving at your goals dictates your idea of success vs failure, this episode is for you! Present Bias and an instant gratification culture can lead us to believe that 'fast = successful'. What if that isn't true? What if the best things take time, and the story of how and when we get there is as meaningful as the accomplishment itself?

Leadership requires embracing the F word. No, not *that* F word - the FAILURE F word. Contrary to popular belief, failure IS an option, and leaders should embrace it. Listen as Olivia unpacks the fear of failure and offers an exercise to both deconstruct and reconstruct this and other self-limiting beliefs.

Resilience is an important life and leadership skill. It also can't stand alone as the only answer during times of challenge and change. How do we know if more than resilience is needed? What if we traded the classic 'bounce back' resilience for a resilience that changes and evolves forward, and how is this accomplished? In this episode, listen as Olivia explores what to do when resilience alone isn't working.

We all have that voice in our head that talks trash - I call mine The Orcs. Listen to Olivia's Orcs story and learn an exercise for flipping the narrative.

What is Stuck(ish)? Listen in as Olivia explains: Why this podcast, why the name Stuck(ish), what can you expect? Also: Be a buffalo!