In this episode (and companion Substack article), we dive into one of the most misunderstood parts of modern leadership: how to give critique in a way that actually builds resilience instead of breaking confidence.

I introduce the 12:1 Sugar-to-S**t Ratio — a tongue-in-cheek but research-backed approach to feedback that works especially well with younger employees who are still building their professional “emotional Kevlar.”

What we cover:

Why praise and critique must be separate (never in the same sentence!)

How 12 genuine positive reinforcements create a protective “candy coating”

Why surviving small critiques thickens a person’s confidence over time

How leaders can build teams that can handle feedback and use it to grow

Why resilience isn’t formed by avoiding critique, but by surviving it safely

This one is for anyone who supervises, coaches, mentors, or develops people — and wants to do it in a way that leaves them stronger, not shaken.

Key takeaway:Resilience doesn’t grow from being hardened.It grows from being supported.

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