Discover how personal stories and genuine connections transform customer support culture in this podcast episode. Join host Olga as she converses with Matthew Caron, VP of Customer Support at OpenTable. Matthew's journey, influenced by profound experiences, unveils the power of vulnerability and relationships in leadership. Learn how embracing mistakes, fostering openness, investing in relationships, and being authentic can create a culture of growth and collaboration. Tune in for insights that inspire exceptional team performance and innovation.