This is not a tech story.

This is a human story.

Before this system existed, vulnerable children could wait weeks for access to childcare — stuck in a maze of emails, forms, and approvals.

Now? Minutes.

On this episode of Transform Gov, Maeve Kneafsey speaks with Ruth Shortall (POBAL) and Ciarán Madden (Department of Children) about the system that:

• Cut waiting times from 3 weeks to minutes
• Connected multiple agencies into one seamless flow
• Removed friction for frontline workers under pressure
• And quietly transformed outcomes for families at critical moments

This is what real digital transformation looks like.

Not flashy.

Not theoretical.

But life-changing.

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