Would you trust overseas customer support with your customers?

In this episode, we sit down with Laird from Cleveland Property Management to break down how they built a customer service team overseas—WITHOUT losing the human touch.

What we cover:
✅ Why they chose overseas support (and what surprised them most)
✅ How they keep quality high with training + clear standards
✅ The KPIs they track to maintain performance
✅ What works (and what doesn’t) when scaling support
✅ AI vs humans: where AI helps… and where people still win

If you’re a business owner thinking about virtual assistants, outsourcing, or building a remote team—this is a must-watch.

💬 Comment: Would YOU trust overseas support in your business? Why or why not?

👍 Like + Subscribe for more episodes on hiring, systems, and scaling.

#customerservice #remoteteam #virtualassistant #outsourcing #businessgrowth #propertymanagement

Still hiring only in your city? You’re probably missing your BEST team member.

In this episode, TJ (an Ohio-based insurance agency owner) shares how he hired his first overseas virtual assistant by putting VALUES first—then used his virtual team to build real processes that helped the business grow.

We talk about:
✅ How to “think global” when hiring (and why it changes everything)
✅ Values-based hiring: education, family values, faith alignment
✅ Why TJ chose Davao City, Philippines for his first hire
✅ The real challenge: onboarding + teaching your industry

If you’re trying to scale without doing everything yourself, this one is a must-watch.

👍 Like + Subscribe for more episodes on hiring, operations, and building a business that runs smoother.

💬 Comment: What role would you hire first virtually—admin, ops, sales support, or marketing?

#virtualassistant #remoteteam #hiring #businessgrowth #outsourcing