In episode 70 we chat with Aileen bell, who is Deputy Head of School for Medicine, Dentistry and Nursing, Head of the Dental School and Professor of Oral Surgery & Dental Education at The Univeristy of Glasgow. In this one we chat about the NSS, where Aileen and her team have a sustained exemplary record, that has often led the way for further conversations on how things should be done, or could be improved in other disciplines. The conversation unpacks some of these aspects and we get some tips from Aileen about how to tackle areas that trouble many institutions, such as feedback and how it is acted upon.