The Information Technology team is always on call at A.I.M. Mutual. Brokers, policyholders, and injured workers rely on workers’ compensation experts for fast answers and service. And every job relies on its own automated tools. Ben Kounaves, IT Associate, talks with Moderator Chris Sharp about his role in supporting company-wide tech services to give co-workers and stakeholders access to what they need when they need it. He also discusses the benefits of being proactive and educating his co-workers.