The Information Technology team is always on call at A.I.M. Mutual. Brokers, policyholders, and injured workers rely on workers’ compensation experts for fast answers and service. And every job relies on its own automated tools. Ben Kounaves, IT Associate, talks with Moderator Chris Sharp about his role in supporting company-wide tech services to give co-workers and stakeholders access to what they need when they need it. He also discusses the benefits of being proactive and educating his co-workers.

Outside workers’ compensation circles, few realize the importance of Insurance Rating in the policy cycle. Jill Ennis, Rating Technician, talks with Chris Sharp about the innerworkings and how the Rating function touches so many departments and people. Producing a workers’ compensation insurance policy demands attention to detail and quick turnaround. Jill credits the team members around her, always ready to help to keep service standards high. 

How does Human Resources impact the workers’ compensation experience? Moderator Chris Sharp takes that question to Stacy Gendron, A.I.M. Mutual’s HR Specialist, for a behind the scenes look at all HR does. From bringing on new team members to being a trusted resource, HR staff strives to give co-workers what they need to do their jobs well. Stacy explains why “meeting people where they’re at” makes all the difference.

The customer experience in workers’ compensation is ever-changing as technology and innovation reshape expectations when it comes to service. What hasn’t changed? The need to connect with people, and Michael Stango, Director of IT, Policy & Office Services, explains the dichotomy and how it fuels our business approach. He talks with Director of HR Mark Millett about the pandemic’s impact, artificial intelligence, data security, and the “behind the scenes” team members so essential to A.I.M. Mutual’s success.

Dan Landers, President & CEO of A.I.M. Mutual, joins John Weber of Best’s Review for a five-minute overview of workers’ compensation going into 2024. Trends, priorities, and the post-pandemic reset are among the topics along with the value of specializing in this complex line of insurance. Best’s Review is published monthly by AM Best Company, the insurance industry’s credit rating organization.

Through its innovative model, the Property & Casualty Initiative has played a key role in community and economic development in Massachusetts. PCI President Michelle Volpe and A.I.M. Mutual's VP & CFO Paul Kehoe discuss the impact PCI has had and how, with the help of insurers like A.I.M. Mutual, hundreds of proposals have become brick and mortar reality.

With a presence in every state, Kids’ Chance awards scholarships to children of workers seriously or fatally injured on-the-job. Vicki Burkhart, Executive Director of Kids Chance of America, and Dan Landers, A.I.M. Mutual President & CEO, talk about the impact and how the workers’ compensation community has united behind this cause. Getting the word out is the single biggest challenge.

Why consider an Affinity Market Group for your workers’ compensation clients? What drives this concept and how does a community of like businesses really benefit? Kevin Snyder, Director of Sales & Marketing, and Daniel Ilnicky, Director of Injury Prevention, Worksite Wellness & Business Relations, bring the advantages to light. From A.I.M. Mutual’s proven track record to services tailored by state, they invite broker partners to have a conversation about this unique opportunity.

From fitness trackers to robotics in manufacturing, wearable technology is transforming the way we work. In our new series, Emerging Issues in Workers’ Compensation, injury prevention experts Patricia Coutu and Christopher King discuss how wearables make a difference in surgical outcomes, lifting and handling, productivity, wellness, and so much more. They remind us that, while the benefits are clear, the human element is still critical.

In his first podcast as President & CEO, Dan Landers discusses A.I.M. Mutual’s strengths as a workers’ compensation insurance carrier and how a “back to basics” philosophy is driving the customer experience. The path ahead, his views on innovation, and the value of renewed collaboration are among the topics.