Episode 190: David Karp loves being a CS leader with all its ups and downs. But it's not for everyone.

⏱️ Timestamps:

00:00:00 - Intro

00:01:58 - Customer success is a roller coaster ride

00:04:19 - Not everyone is built for the ride

00:07:16 - Embracing unpredictability and teamwork

00:08:43 - Leadership must support the front lines

00:09:27 - Emotional resilience in customer success

00:12:02 - Serving customers in their critical moments

00:13:55 - Next up, the log flume?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with David Karp:

David's LinkedIn: https://www.linkedin.com/in/davidalankarp/

Mentioned in this episode:

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Matik

The Segment