In this episode, Deepak Mittal & Larry O’Toole continues the conversation on healthcare’s financial strain with a focus on patient collections. Beth Barksdale, CEO of Encore Exchange, reveals how outdated collection tactics damage patient trust—and introduces Encore’s groundbreaking new program:
- Lower fee structure (5.5%) designed to ease provider burden
- 10% give-back model that reinvests into community benefit
- Caseworker + service navigation approach for compassionate resolution
- AI-driven dynamic patient engagement that personalizes outreach
Meet our expert guests: Deepak Mittal – CEO, NextGen Invent, bringing an AI-powered perspective on transforming revenue recovery. Lawrence O’Toole – CEO & Founder, LJO Advisors, providing strategic insights into healthcare finance and leadership challenges. Beth Barksdale – CEO, Encore Exchange, sharing insights on regulatory shifts and the rising challenge of medical debt. This episode dives into how technology, compassion, and innovative business models can come together to reduce costs, protect patients, and strengthen healthcare systems. Stay tuned for Part 3, where we’ll explore how AI is driving broader transformation across the healthcare landscape.