In this episode of The Think Factory, we sit down with Ryan Autumn, the creative force behind Autumn Woods. Along the way, he explains how a combination of resourcefulness, mentorship, and persistent optimism helped him scale the company into a sellable, sustainable enterprise—one that he eventually sold, then boldly bought back.

He dives into the power of doing the hard jobs yourself first, the indispensable advice of mentors, and why understanding scalability and delegation became his formula for long-term success.

In this powerful episode of The Think Factory, podcast host Susan Kleiner interviews Annette Redding and Coralee Schmitz—two behavioral health leaders whose personal journeys have uniquely shaped their mission at GoMo Health. The episode explores how COVID-19 accelerated innovation in behavioral health, prompting Annette and Coralie to lean into technology they once viewed skeptically. Tune in to hear a testament to how lived experience and digital innovation can create scalable, life-saving impact.

What if your print shop could see exactly where it’s making—or losing—money in real time? In this episode, Print Profit founder Nick Gawreluk joins The Think Factory to reveal how outdated cost models are quietly draining profits across the industry. He shares how his software gives print businesses 20/20 visibility into their pricing, costing, and margins—transforming guesswork into strategy.

From solo shops to global PSPs, Nick’s mission is clear: help owners work smarter, not harder. If you’ve ever wondered why your P&L never matches your gut, this episode is a must-listen. To learn more, visit www.printprofit.com or connect with Nick directly on LinkedIn.

In this episode of The Think Factory - Workplace Podcast, host Alka Bahal speaks with Rachel Platt, CEO of PLATTinum Consulting, about the evolving role of strategic human resources in today’s workplace. Rachel shares her transition from corporate HR executive to founder of a consultancy that partners with small and mid-sized organizations to build intentional, people-first strategies by bringing external credibility, insight, and objectivity.

Unlike traditional HR staffing firms, PLATTinum provides high-level, customized support to existing HR departments—grounded in data, best practices, and deep experience across industries. As Rachel notes, “Sometimes the executive team needs to hear it from an outsider.”

In this episode of The Think Factory’s Workplace Podcast, host Alka Bahal speaks with Tom Redding, Executive Vice President and Healthcare Practice Leader at St. Onge Company.

Redding unpacks his journey into healthcare consulting and highlights how his team helps major health systems improve operational performance. The discussion spans pressing industry shifts, from the growing importance of home-based care delivery to the transformative role logistics will play in the future of healthcare. Redding also touches on the evolving influence of AI—from automating routine communication to potentially reshaping clinical decision-making.

Learn why tomorrow’s most successful health systems won’t just be great at medicine—they’ll be great at movement.

In this episode of The Think Factory podcast, Alka Bahal sits down with Valerie Chianuri—General Counsel, Head of People, and wearer of many hats at NTOP, a computational design startup reshaping advanced manufacturing with AI.

With refreshing honesty, she opens up about navigating chaos in startups, bridging cross-generational communication, and why being a "roll-up-your-sleeves" leader is often the secret to building resilient teams. Valerie also reflects on lessons from her immigrant upbringing, her growth into government relations, and what keeps her up at night—hint: it’s more than just her cat.

In this episode of the The Think Factory podcast, host Alka Bahal sits down with Jonah Fink, President of Net2Phone, to discuss how the company is transforming cloud communications and workplace productivity. Originating from IDT’s early days in VoIP, Net2Phone has evolved into a global provider of modern, mobile-first cloud communications tools for businesses. Their latest innovation, Net2Phone Coach, takes things a step further—leveraging AI to analyze employee conversations, emails, and video calls in real time. It provides both executives and individual employees with actionable insights and performance coaching, creating a tangible bridge between remote employers and teams, improving productivity.

In this episode of TheThink Factory, Rich Vaill—President of Custom Marketing Solutions, LLC and a proud Marine Corps veteran—shares his journey from military service to entrepreneurship, and the mission he’s embraced to support fellow veterans through career transitions.

Rich discusses the emotional challenges of leaving the military, the struggle to translate service experience into civilian roles, and the importance of finding purpose, community, and opportunity after active duty. He also highlights his long-running LinkedIn group, Jobs for Veterans, a platform committed to connecting vets with real, vetted job opportunities. Whether you're a veteran navigating your next chapter or a civilian eager to support those who served, this conversation offers insight, practical advice, and a call to action.

In this episode of The Think Factory, Paul Yater shares the unconventional path that led him to IT leadership and ultimately to serving as both Chief Information Officer and Head of Human Resources at 84 Lumber—highlighting the value of agile, cross-functional leadership in today’s business environment.

With roots in various IT leadership roles, Yater stepped up to lead HR during a time of transition, relying on his business instincts, people skills, and operational insight rather than formal HR credentials. The conversation also delves into the dual impact of AI from both CIO and HR perspectives, with Yater likening AI to a kitchen microwave.

Yater’s story is a case study in courage, capability, and the power of transferable skills across business domains.

In this episode of The Think Factory, host Chris Santomassimo sits down with Erik Norman, President of swissQprint America. With swissQprint’s recent wave of innovation and product launches making headlines, the timing couldn’t have been better. The conversation kicks off with a spotlight on the new Generation 5 platform—specifically the Nyala 5 and Impala 5 models.

Erik also sheds light on swissQprint's philosophy, sharing how the company operates with the understanding that printers are a major investment for any of their clients, small or large. He elaborates on how swissQprint's mission isn't to push frequent upgrades but rather give clients a platform that grows with their business, stays dependable, and in the words of one satisfied customer "this device just takes a load off my shoulders."

Tune in to hear more about swissQprint America's vibrant mark in the print and packing industry.