Empathy. Empathy statements. It seems it's baked into every CSR script, making them seem rehearsed and non-genuine. That's not good. 
In this episode we talk about the three types of empathy (cognitive, emotional, and compassionate) and how maybe we've been doing empathy wrong in the CX game.
Also, happy birthday Drew
Obligatory LinkTree: https://linktr.ee/caffcx

Empathy. Empathy statements. It seems it's baked into every CSR script, making them seem rehearsed and non-genuine. That's not good. In this episode we talk about the three types of empathy (cognitive, emotional, and compassionate) and how maybe we've been doing empathy wrong in the CX game. Also, happy birthday Drew Obligatory LinkTree: https://linktr.ee/caffcx

Empathy. Empathy statements. It seems it's baked into every CSR script, making them seem rehearsed and non-genuine. That's not good.&nbsp;
In this episode we talk about the three types of empathy (cognitive, emotional, and compassionate) and how maybe we've been doing empathy wrong in the CX game.
Also, happy birthday Drew
Obligatory LinkTree: https://linktr.ee/caffcx

The Three Types of Empathy

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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The Three Types of Empathy

The Three Types of Empathy