The Tomorrow's MSP® Podcast

In this episode of Tomorrow’s MSP Podcast, guest host Barbara Prats, CPCS, CPMSM, is joined by Natalie Lemons, president of Resilience Group, for a conversation about navigating today’s evolving hiring landscape and building a successful MSP career.

Natalie shares insights from her experience in recruiting, executive search, and human resources, including what employers are looking for, how MSPs can showcase their impact and experience, and the growing role of AI in the hiring process. They also discuss practical strategies for strengthening resumes and interview skills, building visibility within an organization, and developing the judgment, communication, and adaptability needed to advance in the profession.

Whether you’re searching for a new opportunity or preparing for your next step within your current organization, this episode offers practical advice for taking ownership of your career and standing out in today’s job market.

In this episode of Tomorrow’s MSP Podcast, host Amy Lyons, MBA, CPCS, CPMSM, FMSP, is joined by Dr. Stuart Anfang, MD; Teresa Saulnier, CPCS, CPMSM; and Natalie Cruz, CPMSM, for a conversation about the importance of getting involved, volunteering, and building connections within both the MSP and broader medical professions.

Our guests discuss what inspired them to get involved and give back, how professional relationships and engagement have supported their careers, and why making time to contribute beyond day-to-day responsibilities can have a lasting impact.

Learn more about getting involved with NAMSS and explore volunteer opportunities through the current Call for Committee Volunteers, open through Wednesday, Sept. 23.

www.namss.org | www.namssgateway.org | www.namss.org/About/Call-for-Committee-Volunteers

In this episode of the Proud to Be an MSP Podcast miniseries, guest host Teresa Saulnier, CPCS, CPMSM, is joined by guests Dawn Gordon, RN, MHA, CPMSM, CPCS; Barbara Prats, CPCS, CPMSM; and Aileen Kyles, CPCS, who share what has kept them passionate about the medical services profession throughout their careers. The conversation explores the moments that helped them recognize the importance of their work, the impact MSPs have on patient safety and quality care, and the experiences that continue to motivate them.

The guests also discuss what they wish more people understood about the role of MSPs, what excites them about the future of the profession, and what being “Proud to Be an MSP” means to them.

www.namss.org | www.namssgateway.org

In this episode of the Proud to Be an MSP Podcast miniseries, host Amy Lyons, MBA, CPCS, CPMSM, FMSP, is joined by guests Amy Madden, CPCS, CPMSM; Teresa Pequeno, CPES; and Autumn Trimm, CPCS, who share their unique and unexpected journeys into MSP roles, highlighting that there is no single path into the field. The conversation explores how each guest first entered the profession, what they initially thought the role would involve compared to the reality, and the skills and experiences that helped them succeed.

The guests reflect on early career moments that revealed the true importance and impact of MSP work, the rewarding aspects of supporting providers and ensuring patient safety, and how exposure through mentorship, conferences, and hands-on experience helped them understand the breadth of the profession.

www.namss.org | www.namssgateway.org | https://www.namssgateway.org/Article/proud-to-be-an-msp-miniseries-episode-1

In this episode of Tomorrow’s MSP Podcast, host Amy Lyons, MHA, CPCS, CPMSM, is joined by NAMSS AI Task Force members Susan Dubois, Chair, CPCS, CPMSM; Daniel Santos, CPCS, CPMSM; and Geneva Million, CPCS, CPMSM, for an insightful conversation on the growing role of artificial intelligence in the MSP profession.

Our guests discuss how member feedback is shaping the task force’s priorities, practical and responsible ways MSPs can begin using AI in their daily work, and the critical skills needed to succeed in an evolving, AI-integrated landscape.

The group also shares a preview of upcoming NAMSS resources designed to support ethical, responsible AI adoption, and highlights the important role MSPs play in guiding how AI is implemented across the healthcare industry.

www.namss.org | www.namssgateway.org

During the season of giving, guest host Teresa Saulnier, CPCS, CPMSM, is joined by Lisa Goodwin, MBA, CPCS, CPMSM; and Javay Walton for an inspiring conversation on volunteerism in healthcare and the broader community. Together, they share personal experiences and practical insights on how medical services professionals can give back — whether through small, meaningful acts or deeper, ongoing volunteer involvement that strengthens both communities and the profession.

www.namss.org | www.namssgateway.org

Recorded live at the NAMSS 49th Educational Conference and Exhibition in Portland, Oregon, guest hosts Jennifer Dorais, MHA, CPMSM, CPCS, and Karen Vineyard, CPCS, CPMSM, sit down with April McKee, CPCS, CPMSM, and Michelle Hoffman for the debut episode of the Proud to Be an MSP podcast miniseries. Together, they share their career journeys, discuss overcoming challenges in the profession, and celebrate what makes them proud to be MSPs.

https://www.namss.org/ | https://www.namssgateway.org/ | https://www.namss.org/Tomorrows-MSP/-MSPWeek

Live from the NAMSS 49th Educational Conference and Exhibition in Portland, Oregon, guest host Teresa Saulnier, CPCS, CPMSM, sits down with Jennifer Dorais, MHA, CPMSM, CPCS; and Karen Vineyard, CPCS, CPMSM, to talk all-things credentialing by proxy and delegated credentialing. Learn how these models are transforming the MSP profession, what implementation looks like in practice, and how MSPs are leading the way.

https://www.namss.org/ | https://www.namssgateway.org/ | NAMSS Credentialing by Proxy Guidebook | https://www.namssgateway.org/Article/s6-episode-3-credentialing-by-proxy-for-telemedicine-practitioners

Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP, and guests DeLaine Christie, CPCS, CPMSM, FMSP; and Dr. Victor Vargas, MD, MBA, CPE, discuss the importance of a strong relationship between the CMO and MSP, what inspired DeLaine to pursue the FMSP designation, and how the collaboration between a CMO and MSP makes a tangible difference for medical staff and patients.

https://www.namss.org/ | https://www.namssgateway.org/ | NAMSS Credentialing by Proxy Guidebook

Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP, and guests Jennifer Dorais, MHA, CPMSM, CPCS; and Sarah Caldera discuss credentialing by proxy for telemedicine practitioners from the perspectives of the distant site and originating site. Jennifer and Sarah describe what credentialing by proxy is, the benefits of the practice, and how they worked collaboratively to create a successful program for their organizations. Plus, they share helpful “cred by proxy” tips for MSPs.

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https://www.namss.org/ | https://www.namssgateway.org/ | NAMSS Credentialing by Proxy Guidebook