Episode 172: Mary Poppen knows you know about total rewards and customer experience, but have you heard of total experience?

⏱️ Timestamps:

00:00:00 - Intro

00:01:31 - The power of total experience

00:02:07 - Silos that hinder organizational growth

00:03:30 - Harmony through shared alignment

00:06:19 - Marrying metrics to business outcomes

00:08:27 - The uphill battle of leadership buy-in

00:10:12 - Pressing the right persuasive levers

00:12:12 - Breaking silos and zooming out

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Mary Poppen:

Mary's LinkedIn: https://www.linkedin.com/in/marypoppen/

Mentioned in this episode:

LTV Shop

Matik

The Segment