What does truly inclusive hospitality look like?

In this episode of the AccessAble Podcast, host Carrie Ann Lightley sits down with award-winning leaders in accessible tourism.

Felicity Brown (Hoe Grange Holidays), James Dixon (Marsham Court Hotel), Thania Meneses (Trimontium Museum), and Jenny Goodall (Eureka National Children’s Museum). Together, they share inspiring stories and practical tips on creating welcoming spaces for everyone—from rural log cabins and sensory-friendly hotel rooms to museums that adapt to visitors rather than the other way around. Discover:

• Why accessibility is more than a business decision
• Low-cost changes that make a big impact,
• How detailed access information builds trust and confidence.
• The business case for inclusion and why it matters for staff morale and customer loyalty.

If you’re a hospitality professional, this episode has actionable insights and real-world examples to help you start or strengthen your accessibility journey.

Listen now and learn how small steps can create big changes.

View the transcript here (Opens in a new tab)